Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Alexandra Hernandez

San Bernardino,CA

Summary

  • Efficiently skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
  • Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Receiving Lead

Burlington
Rialto, CA
03.2024 - Current
  • Received, inspected and recorded incoming shipments of raw materials, components and finished products.
  • Maintained accurate records of inventory levels, deliveries and returns in the company's database system.
  • Supervised receiving staff by providing direction on daily tasks and monitoring performance to ensure compliance with established procedures.
  • Assisted with training new employees on best practices related to material handling processes.
  • Maintained inventory of shipping materials and supplies.

Receiving Clerk

Vallarta Supermarket
Colton, CA
05.2025 - 06.2025
  • Performed daily cycle counts to ensure accuracy of inventory records.
  • Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.

Returns Processor

QVC
Ontario, CA
01.2024 - 03.2024
  • Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
  • Analyzed customer return requests and processed refunds or exchanges as necessary.
  • Processed damaged goods and coordinated with vendors for replacements or repairs.
  • Adhered to safety protocol when handling hazardous materials such as chemicals, liquids.

Paraprofessional Educator

Maxim Healthcare Staffing
Upland, CA
07.2023 - 01.2024
  • Assisted teachers with lesson plans and classroom activities.
  • Provided one-on-one instruction to students who required extra support.
  • Conducted educational assessments and monitored student progress.
  • Collaborated with school staff, parents, and external agencies to ensure student success.
  • Maintained accurate records of student performance and attendance.
  • Created individualized education plans for students in need of special services.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Implemented IEP goals and objectives through direct or indirect instruction.
  • Instructed students on basic academic skills such as reading, writing, math, science.
  • Monitored students in class, hallways and cafeteria to enforce school rules.

Sales Floor Associate

Burlington
Rialto, CA
10.2020 - 10.2023
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built trusting relationships with customers by making personal connections.
  • Coordinated activities with other departments to ensure quality customer service.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Greeted customers upon entering store and provided assistance in locating desired items.

Cashier

Burlington
Rialto, CA
10.2020 - 10.2023
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Seasonal Cashier

JCPenney
Redlands, CA
11.2020 - 01.2021
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Stower

Amazon
Rialto, CA
07.2020 - 09.2020
  • Completed product assembly according to standardized procedures.
  • Inspected finished products for quality and adherence to customer specifications.
  • Used handheld scanner to sort over products onto appropriate shelves daily.
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Used handheld scanner to sort products onto appropriate shelves daily.

Teacher's Assistant

Asa Charter School
San Bernardino, CA
08.2019 - 06.2020
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Monitored students in class, hallways and playground to supervise, enforce rules and support lead teacher.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Organized classroom, placing books back on shelves and to keep areas well-maintained and organized.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teacher in monitoring students' progress using method and by reviewing test scores and classwork.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.

Kitchen Assistant

Asa Charter School
San Bernardino, CA
08.2019 - 06.2020
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Cleaned utensils, dishes and glasses for customer use.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.

Day Camp Assistant

Asa Charter School
San Bernardino, CA
08.2017 - 06.2018
  • Engaged campers in creative games and sports-related activities to encourage participation and healthy competition.
  • Fielded inbound phone calls and emails, navigating sensitive conversations regarding accounts, injuries and behavior issues.
  • Prepared for and led daily educational projects in day camps.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.

Kitchen Assistant

Asa Charter School
San Bernardino, CA
08.2016 - 04.2017
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Cleaned utensils, dishes and glasses for customer use.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.

Education

High School Diploma -

Asa Charter School
San Bernardino, CA
06.2018

Skills

  • Bilingual
  • Attention to detail
  • Teamwork
  • Creativity
  • Communication
  • Active listening
  • Educational Assistance
  • Classroom support
  • National CPR Foundation: ID #7861C9E2
  • Returns processing
  • Relationship building
  • Receiving procedures
  • Customer service
  • Problem solving
  • Employee training
  • Money handling
  • Supply restocking

Timeline

Receiving Clerk

Vallarta Supermarket
05.2025 - 06.2025

Receiving Lead

Burlington
03.2024 - Current

Returns Processor

QVC
01.2024 - 03.2024

Paraprofessional Educator

Maxim Healthcare Staffing
07.2023 - 01.2024

Seasonal Cashier

JCPenney
11.2020 - 01.2021

Sales Floor Associate

Burlington
10.2020 - 10.2023

Cashier

Burlington
10.2020 - 10.2023

Stower

Amazon
07.2020 - 09.2020

Teacher's Assistant

Asa Charter School
08.2019 - 06.2020

Kitchen Assistant

Asa Charter School
08.2019 - 06.2020

Day Camp Assistant

Asa Charter School
08.2017 - 06.2018

Kitchen Assistant

Asa Charter School
08.2016 - 04.2017

High School Diploma -

Asa Charter School

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Alexandra Hernandez