Alexandra Heyburn
Springfield,NJ
Summary
Highly organized and motivated Account Executive with demonstrated track record of building and maintaining client and underwriter relationships and working collaboratively with a team to develop competitive property insurance programs. I possess a willingness to take on added responsibilities to meet team goals and am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Executive
Ryan Specialty Group LLC
08.2019 - Current
- Built and strengthened relationships with new and existing accounts to drive team revenue growth.
- Resolved issues promptly to drive satisfaction and enhance client service.
- Collaborated with internal teams to develop competitive property insurance programs.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Met and exceeded service level goals to achieve standards and expectations.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
Optometric Technician
LensCrafters
09.2018 - 05.2019
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Prepared and administered medications to patients as prescribed by optometrist.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Occupational Therapy Intern
Levindale Hebrew Geriatric Center And Hospital
09.2018 - 05.2019
- Gathered and organized documentation for therapy staff.
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
- Restocked facility supplies and set up treatment rooms.
- Administered tests to assess nature of disabilities and limits of function and personal capacities.
- Prepared patients for treatments and answered basic questions.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Established compassionate and caring relationships with patients.
- Provided clinical services to clients with various physical, mental and emotional impairments.
Education
Bachelor of Science - Health Sciene
Towson University
Baltimore, MD05.2019
Skills
- Staff Management
- Data Analysis
- Customer Relationship Management
- Contract Negotiation
- Account Management
- Account Servicing
- Progress Reporting
- Customer Service
- Account Planning
- Forecast Preparation
- Marketing Strategy Implementation
- Account Oversight
- Database Management
- Relationship Building and Management
- Needs Assessments
Certification
- New Jersey Property and Casualty License
Timeline
Account Executive
Ryan Specialty Group LLC
08.2019 - Current
Optometric Technician
LensCrafters
09.2018 - 05.2019
Occupational Therapy Intern
Levindale Hebrew Geriatric Center And Hospital
09.2018 - 05.2019
Bachelor of Science - Health Sciene
Towson University
- New Jersey Property and Casualty License
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