Alexandra Heymans
Retail Store Manager, Sales,Accounting
Douglasville,Georgia
Summary
I have 20 years of experience as a Lead Associate/Key Holder and as a Assistant Manager in industries including Food Stores, General Merchandise Stores and Health Services. Most recently, I have been working as a Electronics Associate at Walmart from July 2022 to February 2023.My skills and experiences include:Store Management,Sales analysis, Associate Development Banking, Budgeting, Cash Management, Human Resources, Loss Prevention, Merchandising, Payroll Bugeting I hold a High school degree in college prep from Paulding County High School.
Overview
21
21
years of professional experience
Work History
Electronics Sales Associate
Walmart
07.2022 - 02.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
Cashier/Customer Service
Kroger
10.2018 - 06.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Lead Associate/Key Holder
Dollar General
10.2017 - 06.2018
- Performs daily store operations (stock, register, merchandising, recovery)
- Trains and coaches new employees
- Opens and closes store
- Maintains accurate store cash funds
- Responsible for preparing daily deposit
- Resolves customer complaints
- Ensures store is properly staffed
- Knowledge sets include: opening and closing, cash control/deposit preparation, extensive employee training skills, payroll management scheduling and hiring.
Customer Service Manager (CSM)
Walmart
06.2010 - 05.2011
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established a reputation for reliability and trustworthiness among peers, supervisors, and customers through consistent performance in maintaining secure cash handling practices.
- Performed various money center services to customers.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Store Operations Manager
Ross Dress for Less
08.2002 - 08.2009
- Responsible for hiring scheduling and staffing location
- Balances store payroll according to budget
- Verified daily deposit, safe counts, and register overages/shortage
- Assigns and delegates tasks to stock, cashiers, and markdown associates
- Received trucks and ensures stockroom processed freight in a timely manner
- Performs all opening and closing duties.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED - College Prep
Paulding Co High School
Dallas, GA01.2001
Skills
- Banking
- Budgeting
- Cash Management
- Closing
- Customer Complaint Resolution
- Customer Service
- Freight Processing
- Funds
- Hiring
- Human Resources
- Languages
- Loss Prevention
- Merchandise Presentation
- Merchandising
- Microsoft Money
- Payroll Processing
- Pos
- Recovery
- Requirements
- Scanners
- Scheduling
- Staffing
- Team Training And Development
- Training
- Electronics brands
- Product line knowledge
- Product Recommendations
- Product Knowledge Expertise
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Merchandise Receiving and Handling
- Decision-Making
- Product and Service Sales
- Security Practices
- Meeting Sales Goals
- Team Cooperation
Additional Details
My resume has a gap in employment from 2010 to 2017 due to taking time off to be a stay at home mom
Timeline
Electronics Sales Associate
Walmart
07.2022 - 02.2023
Cashier/Customer Service
Kroger
10.2018 - 06.2019
Lead Associate/Key Holder
Dollar General
10.2017 - 06.2018
Customer Service Manager (CSM)
Walmart
06.2010 - 05.2011
Store Operations Manager
Ross Dress for Less
08.2002 - 08.2009
GED - College Prep
Paulding Co High School