Alexandra Higgins
Waynesburg,PA
Summary
Dedicated professional with a strong focus on customer service, problem-solving, and teamwork. Proven ability to enhance operational efficiency and maintain high standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Uniform Attendant
Nemacolin Woodlands Resort
Farmington, PA
01.2026 - Current
- Provide exceptional customer service by assisting associates with uniform requests and inquiries.
- Maintain cleanliness and organization of uniform inventory, ensuring efficient access for staff.
- Collaborate with team members to streamline uniform processes, enhancing operational efficiency.
- Optimized workflow with proper organization and maintenance of storage areas.
- Assist in the development of uniform policies and guidelines, promoting professional appearance among employees.
Welcome Center Guest Service
Nemacolin Woodlands Resort
Farmington, PA
08.2025 - 01.2026
- Assisted guest and members with check-in and check-out.
- Adapted quickly to fast-paced settings, maintaining productivity and focus on objectives.
- Maintained composure in high-pressure situations, effectively resolving conflicts independently before escalating to management.
- As well as all tasks from Butler Coordinator and PBX Operator.
Butler Cordinator
Nemacolin Woodlands Resort
Farmington, PA
08.2024 - 08.2025
- Coordinated dining reservations and special requests to enhance guest experiences.
- Responded promptly to guest inquiries, demonstrating strong problem-solving skills and attention to detail.
- Maintained inventory of supplies, ensuring availability for smooth operational flow in service areas.
- Entered data, generated reports, and produced tracking documents.
- Managed daily butler tasks, maintaining Forbes 5-Star standards throughout guest stay.
PBX Operator & Welcome Gate Attendant
Nemacolin Woodlands Resort
Farmington, PA
05.2023 - 08.2024
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Coordinated communication between departments to ensure seamless information flow throughout the resort.
- Maintained accurate records of calls, messages, and service requests for operational clarity.
- Assisted in developing training materials for ongoing staff development in PBX operations.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Adhered to Forbes 5-star standards on all calls to maintain high customer satisfaction and successfully passed both practice and real audits.
Cashier & Customer Service Clerk
Giant Eagle
Waynesburg, PA
11.2019 - 08.2021
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at shift end.
- Monitored store environment for cleanliness, safety, and compliance with policies.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Wayneburg Central High School
Waynesburg, PAProgram Completion - Emergency Protective Services
Greene County CTC
Waynesburg, PA03-2021
Skills
- Customer service
- Inventory tracking
- Verbal and written communication
- Time management skills
- Attention to detail
- Analytical thinking
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Accuracy focus
- Prioritization skills
- Inventory management
- Verbal and written communication
- Inventory tracking
Timeline
Uniform Attendant
Nemacolin Woodlands Resort
01.2026 - Current
Welcome Center Guest Service
Nemacolin Woodlands Resort
08.2025 - 01.2026
Butler Cordinator
Nemacolin Woodlands Resort
08.2024 - 08.2025
PBX Operator & Welcome Gate Attendant
Nemacolin Woodlands Resort
05.2023 - 08.2024
Cashier & Customer Service Clerk
Giant Eagle
11.2019 - 08.2021
High School Diploma -
Wayneburg Central High School
Program Completion - Emergency Protective Services
Greene County CTC