ALEXANDRA HIGGINS
Fort Lauderdale
Summary
Dedicated and detail-oriented customer service professional with extensive experience in sales, client retention, and hospitality. Skilled in exceeding sales objectives, building strong customer relationships, and adapting to fast-paced environments. Seeking a role that offers growth, challenge, and the opportunity to contribute to a dynamic team.
Overview
10
10
years of professional experience
Work History
Head Bartender
Dal Mar Hotel
01.2023 - Current
- Designed and introduced new craft cocktails, enhancing the bar's beverage program
- Managed inventory, placed orders, and ensured optimal stock levels
- Provided exceptional service, maintaining strong relationships with regular guests
- Trained and mentored new bartenders, ensuring high service standards
- Performed standard bartending duties, including mixing drinks, taking orders, and maintaining cleanliness
Inside/Outside Sales Representative & Retention Specialist
UpNexa Payments
01.2017 - 01.2023
- Sold payment processing solutions to merchant prospects, exceeding sales goals
- Built and maintained client relationships, ensuring satisfaction and retention
- Led a team of 30 employees in client follow-ups and sales pipeline management
- Utilized cold calling, networking, and referral partnerships to generate leads
- Retained customers who were considering leaving the company by providing solutions and support
- (Previously known as Acceptpro)
Bartender
Bistro 72
10.2014 - 01.2023
- Greeted guests, took orders, and served food and beverages in a high-paced environment
- Provided knowledgeable recommendations and descriptions of menu items
- Delivered high-quality customer service and maintained a clean workspace
Customer Service Representative & Team Lead
AcceptPro
01.2017 - 12.2018
- Handled high-volume outbound calls (700+ calls per day)
- Consistently exceeded sales quotas and earned commission-based incentives
- Led and motivated a team, fostering trust and open communication
- Trained new employees on sales strategies and customer service best practices
- (Rebranded as UpNexa Payments)
Education
Security Certification -
Shriver Job Corps Center
Devens, MA04.2017
William Floyd High School
Mastic Beach, NY06.2012
Skills
- Customer Relationship Management
- Sales & Client Retention
- Microsoft Office (Word, Excel, PowerPoint)
- Adaptable
- Professional
- Friendly
- Strong Communication
- Problem-Solving Skills
- Team Leadership
- Training
- Hospitality
- Bartending Experience
Timeline
Head Bartender
Dal Mar Hotel
01.2023 - Current
Inside/Outside Sales Representative & Retention Specialist
UpNexa Payments
01.2017 - 01.2023
Customer Service Representative & Team Lead
AcceptPro
01.2017 - 12.2018
Bartender
Bistro 72
10.2014 - 01.2023
Security Certification -
Shriver Job Corps Center
William Floyd High School
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