Alexandra Hitzler
Fort Mill,SC
Summary
Customer-focused professional with 6+ years of experience. Proven track record of providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Private Nanny
Independent
Fort Mill, SC
10.2023 - Current
- Provided customized and personalized childcare for their children in their home
- Administered one-on-one care and met the physical, emotional, social, and intellectual needs of the children
- Contributed to a safe, caring, nurturing, and stimulating environment in which the children thrived and developed
- Transported the children to and from activities
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
- Led indoor and outdoor activities to entertain and occupy children
- Identified warning signs of emotional and developmental problems in children
- Prepared and fed meals, snacks & bottles
- Bathed and changed the children
- Changed diapers & potty trained the children
- Arranged playdates and outings
- Provided light housekeeping
- Maintained a daily report log
Infant Teacher
Oakcrest Preparatory Academy
Fort Mill, SC
07.2022 - 10.2023
- Protected the safety of all children in the center
- Directly supervised children at all times
- Responded to the individual needs and learning styles of the children
- Co/Played and interacted with children during lesson plan activities
- Responded to children in distress promptly and appropriately
- Was responsible for meal times including warming up lunches & serving school food
- Provided safe and nurturing environment with effective discipline and classroom management
- Fostered a love of learning and curiosity
- Observed whole group and small group instruction, learned and implemented behavior management strategies - taught individual lesson plans
- CPR Certified
- SIDS certified
- Daily cleaning and organizing of classroom utilizing classroom checklist
- Diaper changing
- Trained other new employees
- Wrote up incident reports
- Answered classroom phone
- Stocked cabinets with necessary materials for the day
- Warming bottles including formula / breast milk
Cashier/Retail Floor
Cracker Barrel
Cicero, NY
09.2021 - 12.2021
- Provided quality service to customers at all times
- Operated a POS system receiving payments of cash and credit card charges from customers or associates for goods, making change and issuing receipts
- Ensured phones are answered promptly and politely utilizing approved script
- Alerted customers to upcoming sales events and promotions
- Stocked and replenished merchandise according to store planograms
- Cleaned and organized the store, including the checkout desk and displays
- Determined customer needs by asking relevant questions and listening actively to their response
Preschool Teacher
Friendship Baptist Church
Rome, NY
09.2019 - 12.2021
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Taught children foundational skills such as colors, shapes and letters
- Maintained daily records of individual activities, behaviors, meals and naps
- Established an indoor/outdoor safe play environment for toddler-aged children
- Controlled classroom environment with clearly outlined rules and positive reinforcement techniques
- Supervised children during recess, lunch and breaks
- Maintained good hygiene of the children by changing their diapers and teaching them to wash their hands
- Led story time by reading books to the children
- Instructed and assisted children during craft activities
Data Entry and Document Reader
Verified Management Services
Parish, NY
01.2019 - 09.2019
- Prepared documents for data entry
- Verified, updated and corrected source documents
- Entered data into designated database
- Checked printouts and performed statistical checks for accuracy
- Prepared and submitted reports
- Routed data to appropriate staff
- Researched and retrieved requested data
Education
High School Diploma -
Fellowship Baptist Academy
Parish, NY06.2019
Skills
- Cleaning
- Merchandising
- Data Entry
- Planograms
- Cash Handling
- POS
- Toddler Care
- Stocking
- Sales
- Cashiering
- Research
- Customer Service
- Childcare
- Organizational Skills
- Teaching
- Retail Sales
- Behavior Management
- Classroom Management
Certification
- SIDS Certification
- CPR Certification
- First Aid Certification
Timeline
Private Nanny
Independent
10.2023 - Current
Infant Teacher
Oakcrest Preparatory Academy
07.2022 - 10.2023
Cashier/Retail Floor
Cracker Barrel
09.2021 - 12.2021
Preschool Teacher
Friendship Baptist Church
09.2019 - 12.2021
Data Entry and Document Reader
Verified Management Services
01.2019 - 09.2019
High School Diploma -
Fellowship Baptist Academy