ALEXANDRA HORACIUS
Orlando
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Results CX
05.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
INTERPRETER
THE BIG WORLD
04.2025 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Package Handler
UPS
10.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Cook
Zaxby's Chicken Fingers & Buffalo Wings
10.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Sales Representative
STELLAR HOME REPAIRS
06.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Interpreting Haitian Creole
Inttraduk
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeper
World Disney World
02.2025 - 04.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service
LEGERNAVIL ENTERPRISE
02.2023 - 05.2023
- Company Overview: WFH POSITION
- WFH POSITION
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Interpreting
SAINT CHARLES HOSPITAL
01.2020 - 01.2021
- Improved project efficiency by accurately interpreting blueprints and specifications for commercial plumbing systems.
- Increased efficiency by streamlining the process of gathering, analyzing, and interpreting complex financial information.
- Developed customized glossaries of industry-specific terminology to improve accuracy in specialized interpreting assignments.
- Gained proficiency in reading and interpreting blueprints, ensuring accurate placement of bricks according to design specifications.
Student Loan Program
MODE ON CONTACT CENTER
01.2020 - 01.2021
- Company Overview: CALL CENTER EXPERIENCE
- CALL CENTER EXPERIENCE
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Teacher
LCS
01.2018 - 01.2019
- Company Overview: Haitian project
- Haitian project
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Interpreting
HEART TO HEART HOSPITAL
01.2016 - 01.2017
- Gained exposure to diverse industries through interpreting assignments, broadening knowledge base and enhancing versatility as an interpreter.
- Expedited diagnosis by skillfully performing laboratory tests and accurately interpreting results.
- Enhanced research quality by meticulously collecting, analyzing, and interpreting data.
- Contributed to successful project outcomes by accurately interpreting blueprints and specifications for each job.
Education
EMA schoolarship -
CMDM -
Louverture cleary school high school -
American nursing school college -
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
Accomplishments
- Managed 2 opportunities per month.
- Successfully launched items
- Supervised team of 100 staff members.
- Collaborated with team 50 in the development of student program
Skills - Languages
100%, 100%, 100%, 100%
Hobbies and Interests
- Reading
- Dancing
Description
As a nurse, teacher and call center agent I have been working at several call centers and I have more than 3 years experiences. I have ability to use tools, using software, and really good in typing wpn.
Certification
- Digital Marketing Certificate – American Marketing Association & Digital Marketing Institute.
- Technical Sales Engineer Certificate Program – Society of Manufacturing Engineers.
- Zendesk Support Administrator Certification - Zendesk.
- Certified Support Manager (CSM) - HDI.
- Google Analytics Individual Qualification (IQ) – Google.
- Forklift Safety and Inspector Certification - National Forklift Foundation.
- Boom Lift Operator Training – Various Providers.
Languages
English
Full Professional
Spanish
Professional Working
HAITIAN CREOLE
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Associate
Results CX
05.2025 - Current
INTERPRETER
THE BIG WORLD
04.2025 - Current
Housekeeper
World Disney World
02.2025 - 04.2025
Package Handler
UPS
10.2024 - Current
Cook
Zaxby's Chicken Fingers & Buffalo Wings
10.2024 - Current
Sales Representative
STELLAR HOME REPAIRS
06.2024 - Current
Interpreting Haitian Creole
Inttraduk
06.2024 - Current
Customer Service
LEGERNAVIL ENTERPRISE
02.2023 - 05.2023
Interpreting
SAINT CHARLES HOSPITAL
01.2020 - 01.2021
Student Loan Program
MODE ON CONTACT CENTER
01.2020 - 01.2021
Teacher
LCS
01.2018 - 01.2019
Interpreting
HEART TO HEART HOSPITAL
01.2016 - 01.2017
CMDM -
Louverture cleary school high school -
American nursing school college -
EMA schoolarship -
Similar Profiles
Analucia RamirezAnalucia Ramirez
Trainer at Results CXTrainer at Results CX
DeEtta BellDeEtta Bell
Call Agent at Results CxCall Agent at Results Cx
Russell KeelingRussell Keeling
Licensed Insurance Agent at Ambetter (through Results-CX)Licensed Insurance Agent at Ambetter (through Results-CX)
Zaely ZorrillaZaely Zorrilla
EMS Supply & Equipment Coordinator at City of OrlandoEMS Supply & Equipment Coordinator at City of Orlando
Jordan MourningJordan Mourning
Attractions Cast Member at Walt Disney World CompanyAttractions Cast Member at Walt Disney World Company