Alexandra Horne
Patient Care Coordinator
Holly Springs,NC
Summary
Responsible and reliable receptionist with 8 years customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Carolina Family Vision
Holly Springs, NC
03.2023 - Current
- Answered 75 daily incoming calls, scheduled appointments and filed medical records
- Verified patient insurance eligibility and entered patient information into system
- Greeted and assisted patients with check-in procedures
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Trained new staff on filing, phone etiquette and other office duties
- Compiled and maintained patient medical records to keep information complete and up-to-date
Front Desk Receptionist
Clarity Vision
Holly Springs, NC
01.2022 - 02.2023
- Trained new employees to maximize team performance
- Organized, maintained and updated information in EHR
- Accurately scheduled patient appointments and verified insurance
- Maintained secure cash box of $200, promptly resolving discrepancies in daily totals
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Accurately entered ICD-10 Codes for proper billing
Shift Leader
Caribou Coffee
Raleigh, NC
07.2021 - 01.2022
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Resolved conflicts between employees to maintain positive and productive work environments
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Managed 17 total employees
Prep Cook
Chipotle
Raleigh, NC
10.2018 - 06.2021
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity
- Assembled, stored, and disposed of food using proper food handling, labeling and safety techniques.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands
- Followed strict standards for food handling and safety, minimizing risks to customers
- Trained and assisted new kitchen staff members
Cashier and Food Prep
Chick Fil A
Raleigh, NC
01.2018 - 09.2018
- Worked closely with shift manager to solve problems and handle customer concerns
- Assisted counter staff in packing ready orders and distributing to customers
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maintained cash drawer of $250 or more per shift
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction
- Greeted over 100 customers per day and communicated effectively to obtain accurate orders
Cashier
Freddy's Frozen Custard & Steakburgers
09.2015 - 12.2017
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Trained new employees by providing knowledge of specific store tasks, policies, and goals
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
- Built relationships with customers to encourage repeat business
- Maintained cash drawer of $200 or more per shift.
Education
Master of Science - Human Resources
Western Carolina University
12.2023
Bachelor of Science - Healthcare Administration
DeVry University
08.2020
Skills
- Benefits Explanations
- Scheduling
- Patient Care and Monitoring
- Medical Terminology
- Multitasking Abilities
- Coordinate Referrals
- Verbal and Written Communication
- Insurance Verification
- Multi-Line Telephone Systems
- EMR Systems
- Billing Issue Resolution and Support
- Organizational Skills
Timeline
Patient Care Coordinator
Carolina Family Vision
03.2023 - Current
Front Desk Receptionist
Clarity Vision
01.2022 - 02.2023
Shift Leader
Caribou Coffee
07.2021 - 01.2022
Prep Cook
Chipotle
10.2018 - 06.2021
Cashier and Food Prep
Chick Fil A
01.2018 - 09.2018
Cashier
Freddy's Frozen Custard & Steakburgers
09.2015 - 12.2017
Master of Science - Human Resources
Western Carolina University
Bachelor of Science - Healthcare Administration
DeVry University
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