Alexandra Horvath
Gladewater
Summary
Dynamic and self-motivated worker with a strong background in digital communication and customer service. Proven ability to engage with clients and troubleshoot challenges under pressure, with strength in managing multiple tasks. Adept at fostering relationships with clients and co-workers and training team members to enhance performance.
Overview
13
13
years of professional experience
Work History
Streamer
Self Employed Web
06.2017 - 06.2023
- Managed variety of technical equipment used in performances, as well as maintenance of computer and tech hardware.
- Performed live streams on a nightly basis, interacting with communities for anywhere between 4-10 hours a day.
- Networked with brands and handled paid sponsorships.
- Collaborated with other entertainers to create engaging acts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions quickly while live.
- Followed current trends to stay active and current in a fast-paced community.
Barista
10.2013 - 10.2015
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Created wide variety of menu items with consistently positive customer satisfaction.
- Trained new baristas for certification with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Learned and maintained proper closing shift duties consistently.
- Inventory management
Florist
Stop & Shop
11.2010 - 06.2014
- Prepared potted plants and bouquets based on customer requirements.
- Managed inventory and ordering, proficient in using company computers and handling emails.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Nurtured flowers to maintain quality and promote longevity.
- Trained staff on proper techniques in arranging flowers, live plant care, and customer service skills.
Education
Bachelor of Science - Psychology
Purdue University
West Lafayette, IN12-2027
Skills
- Analytical and critical thinking
- Task prioritization
- Customer service
- Computer skills
- Reflective listening
- Root-cause analysis
- Social media management
- Digital media creation
- Issue resolution/troubleshooting under pressure/in a live format
- Multitasking experienced
- Self motivated and thrives in independant work
Timeline
Streamer
Self Employed Web
06.2017 - 06.2023
Barista
10.2013 - 10.2015
Florist
Stop & Shop
11.2010 - 06.2014
Bachelor of Science - Psychology
Purdue University