Alexandra Hoskins
Macon,GA
Summary
Dynamic customer service professional with extensive experience at Georgia Auto Pawn Inc., excelling in problem resolution and relationship building. Proven ability to enhance customer loyalty through empathetic communication and critical thinking. Adept at data entry and fostering positive interactions, consistently achieving high levels of customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Georgia Auto Pawn Inc.
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Care Assistant
Accommodate Medical Staffing & Homecare
03.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Administrative Assistant
Accommodate Medical Staffing & Homecare
03.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Direct Support Professional
Southern Community Living
09.2017 - 07.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
Individual Service Worker
Riveredge Behavioral Health Center
03.2018 - 09.2020
- Established strong relationships with clients, leading to increased trust and loyalty.
- Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Contributed positively to the workplace culture by participating in team-building activities and offering support to colleagues when needed.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Lead Teacher
Tender Years Learning Center
08.2016 - 02.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
Customer Service Associate
Walmart
07.2008 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Southwest High School
Macon, GA05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Computer proficiency
Timeline
Customer Service Representative
Georgia Auto Pawn Inc.
10.2023 - Current
Personal Care Assistant
Accommodate Medical Staffing & Homecare
03.2022 - Current
Administrative Assistant
Accommodate Medical Staffing & Homecare
03.2021 - 03.2022
Individual Service Worker
Riveredge Behavioral Health Center
03.2018 - 09.2020
Direct Support Professional
Southern Community Living
09.2017 - 07.2021
Lead Teacher
Tender Years Learning Center
08.2016 - 02.2020
Customer Service Associate
Walmart
07.2008 - 03.2016
High School Diploma -
Southwest High School
Similar Profiles
Erika WilinghamErika Wilingham
Manager's Assistant at Georgia Auto PawnManager's Assistant at Georgia Auto Pawn
Jasmin WhiteJasmin White
Branch Manager at Georgia Auto PawnBranch Manager at Georgia Auto Pawn
Ashton MannAshton Mann
HR Coordinator at Georgia Auto Law: Auto Accident AttorneysHR Coordinator at Georgia Auto Law: Auto Accident Attorneys