Alexandra Irizarry
Bridgeport,CT
Summary
Diligent and resourceful professional offering competency within the full range of administrative procedures. Capably handles competing demands for time and attention while maintaining a positive and approachable demeanor. Combines a client-focused work ethic with proactive problem solving strengths. Enthusiastic team player with quick-study capabilities, appreciated by others for being willing to step up to any challenge.
Overview
11
11
years of professional experience
Work History
Office Manager
Broadway Smile Dental LLC
03.2018 - 11.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
Patient Coordinator
Park Avenue Smiles
02.2016 - 03.2018
- Increased efficiency of front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge of insurance policies, medical terminology, and clinic protocols to provide accurate information and assistance to patients.
- Educated patients by explaining procedures and assisted with financial assistance.
- Ensured accuracy of insurance, verifying coverage details, pre-authorizations, and payments ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Patient Care Coordinator
Perfect Home Care
07.2014 - 03.2016
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience..
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns..
- Monitored patient and aides daily activities for accuracy to meet compliance with healthcare regulations.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
Patient Care Coordinator
Mrs.GsServices LLC
01.2013 - 01.2014
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Assisted patients with completing necessary paperwork and forms to provide home care with essential information to bill for services rendered.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Provided support and guidance to HHA/PCA and families to navigate healthcare systems.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Dental Receptionist
Westchester County Dental
01.2010 - 01.2013
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
The College Of Westchester
White Plains, NYHigh School Diploma -
Mount Vernon High School
Mount Vernon, NY06.2003
Skills
- Microsoft Word and Excel
- Transaction processing Processed payments, billing and bookkeeping
- Accounts payable & receivable
- Oversees OSHA regulations
Personal Information
Title: Office Administration
Languages
Spanish
Timeline
Office Manager
Broadway Smile Dental LLC
03.2018 - 11.2020
Patient Coordinator
Park Avenue Smiles
02.2016 - 03.2018
Patient Care Coordinator
Perfect Home Care
07.2014 - 03.2016
Patient Care Coordinator
Mrs.GsServices LLC
01.2013 - 01.2014
Dental Receptionist
Westchester County Dental
01.2010 - 01.2013
The College Of Westchester
High School Diploma -
Mount Vernon High School
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