Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Alexandra Jauregui

Leander,TX

Summary

Customer success professional with a strong background in client support, operations, and account coordination, with added experience in consultative sales. Skilled in managing relationships, driving renewals, and aligning services with client needs. Proficient in CRM tools, Microsoft 365, and process management to ensure efficient, high-quality service delivery. Proven ability to support cross-functional teams, streamline logistics, and contribute to revenue growth through thoughtful customer engagement.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director, Client Services

H4M Matchmaking
Austin, TX
07.2017 - Current
  • Membership Sales: Utilized a consultative sales approach to cultivate leads into high-value, paying clients, and drive consistent renewals by aligning services with individual client needs.
  • Support: Delivered high-level customer service via phone, Zoom, and online channels to high-net-worth clientele in a fast-paced, high-pressure setting.
  • Recruiting: Sourced database members at industry events, Chambers of Commerce, MeetUp, LinkedIn, and other platforms.
  • Logistics: Coordinated event logistics, including air travel, lodging, local transport, and reservations; available on call as needed.
  • Contracts: Managed contracts using DocHub, CRM/database tools, background check platforms, and SharePoint.
  • Assistance: Supported the company owner with calendar management and team coordination of operations staff.

Achievements: Grew nationally, led the pricing evolution of membership packages from $3,500 to $7,500, to $10,000 to $20,000.

Administration Clerk, part time

Cellular Sales Verizon
Austin, TX
03.2013 - 04.2016
  • Inventory Administration: Oversaw regional inventory and operational data through accurate, efficient database management.

Sales and Events Administrator

Accent Food Services
Austin, Texas
05.2011 - 07.2012
  • Account Management: A. M. for large clients (300+ employees), including site visits and major implementations.
  • Support: Provided comprehensive sales and executive support, with frequent regional travel.
  • Events: Oversaw the execution of tradeshows and on-site events, coordinating with sales and operations teams.
  • Achievement: Employee of the Year.

Sales and Marketing Administrator

VistaSG
Austin, TX
10.2008 - 07.2012
  • Proposals: Led the development of sales proposals (RFI/RFP) and technical collateral, including whitepapers and brochures.
  • Design: Created marketing assets using Illustrator, Camtasia, and Microsoft applications.
  • Events: Organized and attended national events, including vendor coordination, post-event functions, and logistics.

Executive Sales Assistant

Travizon
Boston, MA
12.2004 - 12.2008
  • Executive Support: Provided executive support to the VP of Sales and the Marketing Manager, including RFPs and administrative tasks.
  • Sales Support: Facilitated sales operations, materials, and team coordination for the sales process, including RFP/RFI.

Achievement: Successfully implemented the RFP database and Salesforce CRM.

Education

BBA - Business Administration

Southern New Hampshire University
Manchester, NH
05-2008

Certificate, Human Resource Management -

Southern New Hampshire University
Manchester
05-2008

Skills

Sales expertise
Recruitment strategies
Logistics coordination
Event planning proficiency
Microsoft 365 applications
Database and CRM management
Customer support services
Team leadership

Certification

  • Certified Coach (industry specific)

Affiliations

  • Volunteer: Hill Country Ministries Food Bank

Timeline

Director, Client Services

H4M Matchmaking
07.2017 - Current

Administration Clerk, part time

Cellular Sales Verizon
03.2013 - 04.2016

Sales and Events Administrator

Accent Food Services
05.2011 - 07.2012

Sales and Marketing Administrator

VistaSG
10.2008 - 07.2012

Executive Sales Assistant

Travizon
12.2004 - 12.2008

BBA - Business Administration

Southern New Hampshire University

Certificate, Human Resource Management -

Southern New Hampshire University