Customer success professional with a strong background in client support, operations, and account coordination, with added experience in consultative sales. Skilled in managing relationships, driving renewals, and aligning services with client needs. Proficient in CRM tools, Microsoft 365, and process management to ensure efficient, high-quality service delivery. Proven ability to support cross-functional teams, streamline logistics, and contribute to revenue growth through thoughtful customer engagement.
Achievements: Grew nationally, led the pricing evolution of membership packages from $3,500 to $7,500, to $10,000 to $20,000.
Achievement: Successfully implemented the RFP database and Salesforce CRM.
Sales expertise
Recruitment strategies
Logistics coordination
Event planning proficiency
Microsoft 365 applications
Database and CRM management
Customer support services
Team leadership