Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

ALEXANDRA J BREVARD

Virginia Beach,VA

Summary

Dynamic and detail-oriented professional with extensive experience in customer service, excelling in billing procedures and customer relationship management. Proven ability to resolve conflicts and enhance client satisfaction through effective communication and problem-solving skills. Adept at processing payments and maintaining accurate financial records, ensuring operational efficiency and accuracy.

Overview

5
5
years of professional experience

Work History

Account Clerk/ Revenue Agent

City of Virginia Beach Treasurer’s Office/ Commissioner of Revenue
Virginia Beach, USA
12.2023 - 04.2025
  • Collect over-the-counter payments, water bills, animal licenses, court fines, and red light tickets.
  • Balance the cash drawer, and balance all receipts daily.
  • Compute interest and penalties on delinquent bills.
  • Process all city deposits from various departments.
  • Assist taxpayers with opening new business licenses.
  • Assist taxpayers with understanding the city code.
  • Process incoming mail and checks for renewals or meals tax.
  • Coordinate with the City Treasurer’s Office to get business owners on payment plans for meals tax liens.
  • Processed daily financial transactions for the Treasurer's Office efficiently
  • Managed customer inquiries regarding property taxes and payment options.
  • Processed accounts receivable payments and deposits.

Customer Service Representative

City of Virginia Beach Public Works
Virginia Beach, USA
01.2023 - 11.2023
  • Provide quality customer service in a fast-paced, high-volume call center using an automated call distributing system (ACD).
  • Assist residents via phone, email (100+ daily), and in person with a wide variety of waste collection, landfill, and recycling-related service inquiries.
  • Responsible for generating, updating, and entering over 100 work orders in the Access database and Salesforce system.
  • Assist residents with new service and billing inquiries.
  • Responsible for processing and reconciling financial transactions related to the sale of waste containers and yard debris containers.
  • Communicate and coordinate with field personnel on a variety of waste collection activities.
  • Ability to multitask in a fast-paced environment.
  • Prepare various spreadsheets and reports using Microsoft Office programs.
  • VB Time experience.
  • Spreadsheet training on invoices and serial numbers for purchasing.
  • Excel Training.
  • Lead dispatcher, call in work orders to drivers and supervisors.

Utilization Management Representative

Anthem Healthcare
Virginia Beach, VA
09.2021 - 12.2022
  • Managing incoming calls or incoming post services claims work.
  • Determining contract and benefit eligibility; providing authorization for inpatient admission, outpatient precertification, prior authorization, and post-service requests.
  • Referring cases requiring clinical review to a nurse reviewer.
  • Identifying and entering referral requests into the UM system in accordance with the plan certificate.
  • Responding to telephone and written inquiries from clients, providers, and in-house departments.
  • Authorizing the initial set of sessions to providers.
  • Checking benefits for facility-based treatment.
  • Developing and maintaining positive customer relations, and coordinating with various functions within the company.

Billing Specialist/Insurance Associate

Optima Healthcare
01.2020 - 07.2021
  • Receive, sort, copy, and code incoming healthcare payments from members, and providers.
  • Manage medical billing for patients, update patient information, generate invoices, and process payments with Optima’s financial system.
  • Accounts payable and accounts receivable.
  • Record billing payments, and compile accounting statements and other financial statements.
  • Prepare payments for deposit and pick-up by the armored courier.
  • Calculate penalties, interest, and late fees for clients who are past due on their payments and accounts.
  • Verify discrepancies by clients, and resolve their billing issues.
  • Prepare, develop, and maintain reports detailing benefit tracking, statistic tracking, and staff tracking to be reported to the supervisor daily.
  • Assisted with the training and mentoring of new employees, such as explaining policies, procedures, and systems.
  • HMO/PPO insurance.
  • Receive incoming requests and inquiries from healthcare providers.
  • Assist with the authorization of healthcare benefits and claim statuses.
  • Answer questions from providers pertaining to members' benefits.
  • Listen to customer needs and issues, and provide helpful solutions to their problems.
  • Troubleshoot problems, provide information, and handle complaints

Education

High School -

Landstown High School
Virginia Beach, VA, USA

Certification - Phlebotomy

ECPI University
Virginia Beach, VA, USA

Skills

  • Cash handling
  • Accounts receivable
  • Payment processing
  • Customer relationship management
  • Billing procedures
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Conflict resolution
  • Proficient in Microsoft word, excel, power point
  • Spreadsheets proficiency
  • Salesforce
  • Call center operations
  • Effective communication
  • Data entry accuracy
  • Positive and professional
  • Proofreading
  • High-energy attitude
  • Inbound and outbound calling
  • De-escalation techniques

Training

Completed training in HIPPA, OSHA, VBTime, CPR, Banner

Timeline

Account Clerk/ Revenue Agent

City of Virginia Beach Treasurer’s Office/ Commissioner of Revenue
12.2023 - 04.2025

Customer Service Representative

City of Virginia Beach Public Works
01.2023 - 11.2023

Utilization Management Representative

Anthem Healthcare
09.2021 - 12.2022

Billing Specialist/Insurance Associate

Optima Healthcare
01.2020 - 07.2021

High School -

Landstown High School

Certification - Phlebotomy

ECPI University

Similar Profiles

CREATE PROFILE