Alexandra Jean-Baptiste
Clarksville,TN
Summary
Compassionate Certified Nursing Assistant with a proven track record at Aspire Health Clinic, excelling in patient care and vital sign monitoring. A reliable team player, I enhance patient comfort and safety while promoting dignity and hygiene. Skilled in HIPAA compliance, I effectively communicate across languages, ensuring quality care for diverse populations.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Aspire Health Clinic
11.2021 - 07.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Translate for people that coming from different countries as exemples ( Haitian, French, Spanish and English).
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Customer Service Representative
Aspire Health Clinic
12.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- translate for patients that spoke other languages than english
- exemple ( Creol Haitian, French ).
Truck Driver
Zion LLC
02.2019 - 02.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Translator and Interpreter
Haitian Coast Guard
12.2010 - 06.2013
- Translated documents from [Language] to [Language].
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
Education
Diploma - Language Interpretation And Translation
American English School
HaitiRegistred Nurse - Medical
South University
Dalemabry FL11-2019
Certified Nursing Assistant - Medical
Port Charlotte Technical College
Mudock Circle03-2016
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Compassionate
- Alzheimer's and dementia care
- Bathing assistance
- Basic life support
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 20 people in the development of helping disabilities in my neighborhood after the hearthquake in Haiti in 2010.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- Licensed CDL A
Languages
French
Full Professional
Haitian Creol
Native or Bilingual
Spanish
Limited Working
English
Full Professional
Timeline
Certified Nursing Assistant
Aspire Health Clinic
11.2021 - 07.2025
Customer Service Representative
Aspire Health Clinic
12.2020 - 09.2021
Truck Driver
Zion LLC
02.2019 - 02.2020
Translator and Interpreter
Haitian Coast Guard
12.2010 - 06.2013
Diploma - Language Interpretation And Translation
American English School
Registred Nurse - Medical
South University
Certified Nursing Assistant - Medical
Port Charlotte Technical College
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