ALEXANDRA
NY
Summary
Experienced and results-driven professional with a proven track record in operational management. Seeking a challenging Office Administrator position to utilize my skills. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Praise Team Leader
Evangelical Crusade
01.2023 - Current
- Spearheaded the planning and execution of weekly worship services and special events, demonstrating adept administrative leadership and strategic vision
- Cultivated a dynamic worship environment through thoughtful selection of music, liturgy, and program elements, ensuring each service resonated with the congregation's spiritual journey
- Fostered a culture of collaboration and excellence by effectively managing the worship team, coordinating rehearsals, and providing ongoing mentorship and support
- Strengthened community ties through active involvement in various church activities, fostering meaningful relationships, and promoting a sense of belonging among members
Medical Secretary/Administrative Assistant
Gables Home For Adults
03.2024 - 08.2024
- May schedule appointments for patients
- Take detailed clinical phone messages for physician or advanced allied healthcare provider
- Acquire insurance authorizations for procedures and tests ordered by attending physician
- May maintain, adjust and confirm patient office schedule
- Help direct patient flow during practice hours
- Greet and welcome visitors in a professional and friendly manner
- Provide accurate information to callers and visitors regarding company services and products
- Perform data entry tasks, including updating customer information
- Assist with various administrative tasks such as filing, photocopying, and organizing documents
Store Operational Manager
World Market
01.2017 - 08.2023
- Performed various administrative duties, including filing, data entry, calendar management, organizing travel arrangements, and handling other associated tasks
- Documented and organized weekly meeting minutes to facilitate knowledge sharing among team members
- Orchestrated the development and oversight of a dynamic team of 30, fostering a culture of exemplary customer service and alignment with corporate ethos
- Prepared expense reports, invoices, and billing documents
- Implemented strategic financial measures, leveraging ROI metrics and stringent budgetary controls to achieve notable reductions in monthly departmental expenditure
- Spearheaded comprehensive recruitment initiatives, conducted rigorous training programs, and delineated role expectations for inaugural staff, laying the foundation for integral internal operations
- Optimized store functionality and elevated staff performance through clear and constructive communication, coupled with motivational reinforcement techniques
- Engineered innovative store layouts and curated product displays to seamlessly align with overarching strategic objectives
Administrative Assistant
Sports & Art Foundation Co
Queens, NY
03.2016 - 12.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Ensured efficient operation of office equipment such as printers, copiers and fax machines
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Answered phone calls and emails to provide information, resulting in effective business correspondence
Supervisor of Operations
Bed Bath & Beyond
01.2009 - 01.2015
- Guaranteed the prompt execution of projects and tasks through daily reminders and weekly follow-ups with team members
- Spearheaded a comprehensive pricing restructure aimed at optimizing consumer willingness to pay, culminating in a remarkable 35% surge in average sales and a notable 12% increase in profit margins
- Facilitated tailored employee training programs, emphasizing proven methodologies to attain operational and sales targets consistently
- Formulated and executed innovative customer satisfaction strategies, promptly addressing and resolving customer grievances, thereby consistently achieving high satisfaction ratings
- Collaborated closely with senior leadership to conceptualize and implement strategic initiatives
- Conducted in-depth analysis of key performance metrics and effectively communicated insights to inform crucial business decisions
Education
Bachelor of Science (BA) - Applied Psychology
University of Phoenix
Tempe, AZ04.2026
Skills
- Adobe Acrobat
- Excellent Communication Skills
- Google Suite
- Strong Organizational Skills
- Microsoft Office Suite
- Problem-Solving Skills
- Excel Spreadsheet
- Multitasking Capability
- Salesforce
- Time Management
- Sales and Customer Relation Management (CRM)
- Attention to Detail
- Business Process and Procedures
- Leadership Skills
- Customer Service Skills
- Staff Management
- Administrative Procedures
- Project Management
- Policy and Procedure Implementation
Certification
- Salesforce
- Sales and Customer Relation Management (CRM) Overview
- Human Resources Certification Institute (HRCI), Human Resources Associate
Community Service
Evangelical Crusade, Praise Team Leader, 01/01/2023, Present, Spearheaded the planning and execution of weekly worship services and special events, demonstrating adept administrative leadership and strategic vision., Cultivated a dynamic worship environment through thoughtful selection of music, liturgy, and program elements, ensuring each service resonated with the congregation's spiritual journey., Fostered a culture of collaboration and excellence by effectively managing the worship team, coordinating rehearsals, and providing ongoing mentorship and support., Strengthened community ties through active involvement in various church activities, fostering meaningful relationships, and promoting a sense of belonging among members.
Timeline
Medical Secretary/Administrative Assistant
Gables Home For Adults
03.2024 - 08.2024
Praise Team Leader
Evangelical Crusade
01.2023 - Current
Store Operational Manager
World Market
01.2017 - 08.2023
Administrative Assistant
Sports & Art Foundation Co
03.2016 - 12.2017
Supervisor of Operations
Bed Bath & Beyond
01.2009 - 01.2015
Bachelor of Science (BA) - Applied Psychology
University of Phoenix