Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexandra Jemison

Pompano Beach,FL

Summary

Dynamic Pharmacy Technician with proven problem-solving skills at Walgreens, adept at resolving customer complaints and enhancing loyalty. Skilled in medication dispensing and HIPAA compliance, I excel in high-pressure environments, ensuring patient confidentiality while fostering teamwork. Committed to optimizing workflows and delivering compassionate care, I consistently contribute to improved patient satisfaction.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
12.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Patient Care Technician

Boca Regional Hospital
03.2018 - 07.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.

Shift Manager

CVS Pharmacy
02.2013 - 08.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

St.James Academy
Port St. Lucie
02-2004

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Insurance billing
  • Processing payments
  • Pharmaceutical calculations
  • Drug safety
  • Labeling accuracy
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Advanced math skills
  • Proper labeling
  • FDA compliance
  • Troubleshooting malfunctioning equipment
  • Customer service
  • Data entry

Certification

  • Community Pharmacy-Based Point-of-Care Testing Certificate – National Association of Chain Drug Stores Foundation.
  • Hazardous Drug Management Certificate - Various Accredited Providers.
  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • OSHA Certified
  • Home Health Aide (HHA) Certification
  • CPR/AED Certification
  • [State] Driver's License
  • First Aid Certification
  • First Aid Certification - American Red Cross or American Heart Association.
  • EKG Technician Certification (CET) - National Healthcareer Association.

Languages

Spanish
Full Professional
Patois
Full Professional

Timeline

Pharmacy Technician

Walgreens
12.2020 - Current

Patient Care Technician

Boca Regional Hospital
03.2018 - 07.2021

Shift Manager

CVS Pharmacy
02.2013 - 08.2016

High School Diploma -

St.James Academy

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Alexandra Jemison