Alexandra Johnson

Lead

• Help build positive culture and team morale with 9 therapist
• Bi-weekly check in with fellow massage therapist
  
• Contests, incentives, bonus recommendations
  
• Monitor SOAP notes completion

Massage Therapist

• Set up and closing of treatment room in preparation for all guests treatments
• Document guess profile with treatment notes
• Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques

• Provided safe, effective and appropriate massage therapy techniques during customer appointments.
• Spoke with 45 clients per week regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Maintained client treatment records and designed long-term care programs for return customers.
• Performed massages for clients using Swedish, deep tissue, and Table Thai methodologies.

• Helped over 50 clients per week set and achieve health and wellness goals.
• · Client conversions to meet studio goals and quotas to ensure growth and profitability through sales of memberships to wellness program, packages, gift cards, additional visits (rebooking), longer appointment sessions and add-on services.
• Adhering to established “Service Path” procedures and processes to ensure a flawless “Elements Experience.”
• Working with others in team environment.
• Light cleaning and maintenance of studio.
• Assisting with projects, as needed.