Alexandra Johnson

• Monitored program performance and outcomes for successful delivery of services.
• Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
• Updated account information to maintain customer records.
• Spearheaded fundraising efforts to support social and community service initiatives.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Tracked customer service cases and updated service software with customer information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled customer inquiries and suggestions courteously and professionally.
• Educated customers about billing, payment processing and support policies and procedures.
• Conducted assessments of patients' medical needs and coordinating care plans.
• Communicated with healthcare providers, patients, and insurance companies to ensure proper care and coverage.
• Monitored patient progress and adjusting care plans as needed.
• Documented patient interactions and care plans in electronic medical records.
• Collaborated with other healthcare professionals to ensure comprehensive care.
• Adher to company policies and procedures, as well as state and federal regulations.
• Participated in training and continuing education to stay current on best practices and industry standards.
• Maintained confidentiality and privacy of patient information.
• Contributed to team meetings and initiatives to improve patient care and outcomes.

• Minimized potential conflicts between responding units by actively monitoring resources allocation.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Provided customers with information on products and services.
• Utilized customer feedback to improve customer service.
• Collaborate with cross-functional teams, including marketing, and sales, to ensure seamless product launches and ongoing success.
• Conducted market research to identify emerging trends and opportunities, informing product roadmap decisions.
• Oversaw multiple complex projects, consistently delivering on time and within budget.
• Coordinated with clients to define project requirements and expectations, ensuring alignment with organizational goals.

• Provided reporting for forecast analysis and reporting in support of decision-making.
• Maintained database systems to track and analyze operational data.
• Followed all company policies and procedures to deliver quality work.
• Transformed underperforming departments with strategic planning efforts focused on process improvement.
• I worked closely with providers and pharmacies, directly helping patients navigate any challenges they

face accessing medication.

• Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
• Participated in team meetings and staff training sessions.
• Maintained entire family's schedule and organized events.
• Facilitated transportation to and from appointments.
• Served as point of contact between clients and managerial staff.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Liaised with key accounts to deliver targeted administrative household support.
• Collaborated in cloud environments such as Trello and Google Workspace.
• Streamlined communication for better efficiency between executive and team members by acting as a liaison.
• Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
• Helped clients to maintain independence and quality of life.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Encouraged clients to take part in activities tailored to individual needs.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Displayed absolute discretion at handling confidential information.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Developed and implemented individual care plans tailored to needs of each client.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.
• Preserved patient safety by following safety protocols.
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
• Attended meetings, took notes and tracked action items.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Kept detailed track of household and maintenance inventory and schedules.
• Assisted clients with physical therapy exercises.
• Provided emotional support and companionship to clients.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Collaborated with other support staff in coordinating joint projects or covering workload during absences.
• Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
• Provided assistance with medication management.
• Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
• Increased efficiency in administrative processes by implementing new organizational systems and tools.
• Accomplished project deadlines by assisting with task completion whenever required.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Demonstrated leadership skills in managing projects from concept to completion.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed and maintained courteous and effective working relationships.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Coordinated appointments with medical professionals.
• Developed and implemented activities to improve clients' quality of life.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Maintained appropriate filing of personal and professional documentation.

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Confirmed appointments, communicated with clients, and updated client records.
• Communicated with management to provide feedback on value and productiveness of appointment setting process.
• Addressed client inquiries and updated database information.
• Setting home owners up with an estimator to purchase energy efficient windows for their

home.

Met a quota of 10 minimum contacts a day.