Alexandra Johnston-Carnes
Anchorage,AK
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Sample Receiving/ Login Technician
SGS North America Inc.
04.2022 - 10.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Seasonal Materials Handler
Northwest Fire Cache
06.2021 - 12.2021
- Increased productivity through effective cross-training initiatives that expanded team skill sets.
- Transported inventory items to appropriate locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Streamlined the receiving process, ensuring efficient offloading and accurate data entry into the inventory management system.
- Used hand-held scanners and physical logs to accurately track item movements.
- Received and unpacked shipments and new equipment as directed.
- Unpacked and repacked items in different quantities and configurations for shipment.
Order Fulfillment Associate
Macy's
11.2020 - 05.2021
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Printed labels, packaged boxes, and loaded into outbound containers.
Sales Associate/ Key Holder
The Prospector Outfitters
03.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
GED -
James T. Hutchison High School
Fairbanks, AK05.2018
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Documentation And Reporting
- Work Planning and Prioritization
- Customer interaction
- Issue Resolution
- Customer rapport
Timeline
Sample Receiving/ Login Technician
SGS North America Inc.
04.2022 - 10.2024
Seasonal Materials Handler
Northwest Fire Cache
06.2021 - 12.2021
Order Fulfillment Associate
Macy's
11.2020 - 05.2021
Sales Associate/ Key Holder
The Prospector Outfitters
03.2019 - 08.2020
GED -
James T. Hutchison High School