Alexandra Jones
Deerfield Beach,Florida
Summary
As an experienced and customer-focused General Manager, I have over 20 years of management experience with a strong track record of driving performance and profitability. I am a strategic leader with a winning attitude and a commitment to delivering exceptional results. My expertise lies in reducing costs, increasing revenue, and maximizing profits while remaining resilient and pragmatic under pressure. I excel at paying attention to detail while considering the broader business needs and providing hands-on leadership to achieve solid results. I am skilled at communicating, coordinating, and negotiating all business affairs, and I possess strong organizational and prioritization abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Lefkes Estiatorio
Delray Beach, Florida
03.2024 - Current
- Participated from the beginning in restaurant opening
- Starting restaurant construction expected sales target $20 million for the first year of operations
- Created company standards and made all procedures for all lines of the business
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
- Developed and implemented restaurant procedures and business plans to meet business objectives
- Managed purchases and inventory
- Maintained restaurant operations by establishing policies and standard operating procedures to ensure consistent productivity and quality
- Ensured patron satisfaction by monitoring, evaluating, and auditing food and beverage service offerings
- Managed human resources by recruiting, selecting, orienting, and training staff
- Established and enforced sanitation standards and procedures to maintain a safe, secure, and healthy facility
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring consistent high-quality food preparation and service
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Estimate food and beverage costs
- Work with Lefkes group office staff to efficiently provision and purchase supplies
- Supervise portion control and quantities of preparation to minimize waste
- Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
General Manager - Director of Operations
Mario's Osteria
Boca Raton, Florida
03.2022 - 03.2024
- Managed day-to-day operations, ensuring top-notch customer service and quality compliance, servicing over 500 customers daily
- Implemented cost-saving strategies, reducing food waste by 15% and optimizing the supply chain management process
- Negotiated with vendors to get the best prices for ingredients, maintaining high-quality standards while reducing costs by 10%.
General Manager
Morea Mediterranean restaurant
Fort Lauderdale, FL
09.2012 - 03.2022
- Opened Morea Restaurant from scratch
- Worked with Corporate office to establish all procedures and policies, menus and standards.
Food and beverage director - AGM
Mario's Osteria
Boca Raton, Florida
02.2016 - 09.2021
Executive director
Eurobank of Serbia
Belgrade, Serbia
06.2009 - 04.2014
- Responsible for the planning, organizing, and directing of the organization’s operations and programs
- Develop and implement consistent inventory and cost accounting policies, procedures, and operational reporting/metrics
- Oversees and reports on the company results for senior management
- Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends
- Provide leadership to and manage the efforts of site staff to ensure appropriate support of all departments
- Supervises the development of operations-based financial modeling
- Coordinates and leads annual budget, monthly and quarterly reviews, and periodic forecast updates with operational and senior management for all locations
- Approves major systems implementations related to cost and inventory control
- Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees
- Ensures that services and funding relationships are robust enough to meet or exceed strategic goals and objectives.
Regional Director
Eurobank EFG
Nish, Serbia
06.2005 - 06.2009
- Mortgage lending and consumer lending
Regional Account manager
Raiffeisen bank of Serbia
Nish, Serbia
06.2003 - 05.2005
Education
Bachelor in Management and marketing -
University of Megatrend
Belgrade, SerbiaDiploma in Management and Leadership -
Harvard Business School
Belgrade, SerbiaSkills
- Strategic planning
- Organizational control
- Effective leadership and management
- Profitability and revenue generation
- Ability to multitask
- Creative problem-solving skills
- Enthusiastic, dynamic, and flexible
- Collaboration and organization
- Operations Oversight
- Customer Relationship Management
- Contract Negotiations
- Quality Management
- Vendor Sourcing
- Customer Retention
- Schedule Management
- P&L Management
- Loss Prevention
Certification
- Servsave certificate for managers
- Liquor serving certificate for management
- Sexual harassment certificate for management
- Mortgage licence
- Notary commission for state of Florida
Languages
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Bulgarian
Limited
English
Full Professional
Timeline
General Manager
Lefkes Estiatorio
03.2024 - Current
General Manager - Director of Operations
Mario's Osteria
03.2022 - 03.2024
Food and beverage director - AGM
Mario's Osteria
02.2016 - 09.2021
General Manager
Morea Mediterranean restaurant
09.2012 - 03.2022
Executive director
Eurobank of Serbia
06.2009 - 04.2014
Regional Director
Eurobank EFG
06.2005 - 06.2009
Regional Account manager
Raiffeisen bank of Serbia
06.2003 - 05.2005
Bachelor in Management and marketing -
University of Megatrend
Diploma in Management and Leadership -
Harvard Business School
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