Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Jones

Roanoke,VA

Summary

Dedicated worker with great adaptability, multitasking, and excellent customer service skills. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Shows integrity by being transparent and honest. Aiming to advance abilities to successfully fill this position. Frequently praised as hardworking by peers and reliable to help the company achieve its goals.

Overview

9
9
years of professional experience

Work History

Food/Consumables Team Lead

Walmart
09.2024 - Current
  • Trains new team members by relaying information on company procedures and safety requirements.
  • Promotes a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Serves as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coaches team members in techniques necessary to complete job tasks.
  • Works different stations to provide optimal coverage and meet production goals.
  • Set and upheld mod integrity for a pleasant shopping experience for customers.
  • Created features based on the season for better sales.
  • Ensures that product availability is accurate for both customers and the Digital team for online shoppers.
  • Ensures price changes are complete in a timely manner.
  • Enforced quality control to restrict customers from buying expired product.
  • Progressed in time management skills.
  • Delegate tasks, as well as follow up with associates to confirm that the task is being handled correctly.

Front End Team Lead

Walmart
07.2023 - 09.2024
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Mentored junior developers, offering guidance and support to increase their technical skills and confidence levels.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in 26 checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging items according to set mods.
  • Processed accounting reports for bank activity.
  • Worked with banks for business money pick-ups.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained a level of professionalism with associates I led to be top of the market for three consecutive months.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Digital Personal Shopper

Walmart
02.2023 - 07.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Staged orders to be easily located for quick and accessible dispensing.
  • Dispensed orders neatly in customers vehicles to restrict damages to customers paid products.

Delivery Driver

DoorDash
04.2022 - 06.2022
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times and locations.
  • Managed delivery pickups in-store using handheld device.
  • Reviewed and verified receipts and additional requests to maintain order accuracy.

Customer Service Representative

Agway Farm and Home
01.2021 - 10.2021
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Progressed in communication skills, problem solving abilities, and knowledge of systems.
  • Maintained a friendly attitude while in a fast-paced environment.
  • Remained open to feedback from supervisors and peers to build and improve skills. Maintained logs and documentation to detail key information regarding incoming and outgoing calls with direct customers.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Southern States Cooperative
06.2018 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Cashier

Southern States Cooperative
05.2016 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Provided efficient and courteous service to customers.
  • Enforced store safety and cleanliness standards and reducing hazards.
  • Maintained order of counter, register displays, and washrooms.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Accurately processed customer transactions including cash, checks, credit/debit cards purchases, and refunds.
  • Reconciled cash drawer at the start and end of different shifts, accounting for errors and resolving discrepancies.

Education

High School Diploma -

Clover Hill High School
Midlothian, VA
06-2016

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Complaint resolution
  • Workplace safety
  • Relationship building
  • Teamwork and collaboration
  • Issue resolution
  • Cash handling
  • Call center operations
  • Multitasking
  • Active listening
  • Account management
  • Documentation and reporting
  • Flexible schedule

Timeline

Food/Consumables Team Lead

Walmart
09.2024 - Current

Front End Team Lead

Walmart
07.2023 - 09.2024

Digital Personal Shopper

Walmart
02.2023 - 07.2023

Delivery Driver

DoorDash
04.2022 - 06.2022

Customer Service Representative

Agway Farm and Home
01.2021 - 10.2021

Customer Service Representative

Southern States Cooperative
06.2018 - 12.2020

Cashier

Southern States Cooperative
05.2016 - 06.2018

High School Diploma -

Clover Hill High School

Similar Profiles

CREATE PROFILE
Alexandra Jones