Alexandra Joy Levenson

Served as a resolution specialist for the most escalated clientele, resolving customer facing issues with empathy and dedicated corporate resources. Conducted high volume public relations.

• Actively worked on managing and resolving up to 110 escalated customer cases in a single week.
• Served as a dedicated Subject Matter Expert to lower tier representatives. (Communications Procedures and Resolution)
• Operated and manages a workflow for handling social media/public escalations directed at the company and personal.
• Conducted targeted outreach and corporate image management for cases raised on social media. (Twitter, Reddit, Instagram)

Acted as a customer facing resource for both incoming and existing customers. Using dedicated niche knowledge, connected customers to the resources that best meet their mortgage requirements and concerns.

• Consistently scored within the top 20% of the sales group, via internally tracked sales, effectiveness, and satisfaction metrics.
• Regularly consulted with customers about conventional mortgage loans, jumbo loans, and both rate-term and cash out refinances.
• Nationwide Mortgage Licensing System Certified (2021-2023)
• Contributed to the training of new colleagues through a combination of being shadowed, shadowing others, and offering constructive feedback.
• Part of Ally Bank Partnership Team

Worked as a senior customer facing associate who onboarded and trained associates, curated custom jewelry designs, and managed the social media accounts for the store.

• Posted crafted visual marketing, as well as, company required marketing.
• Designed specially curated bracelets for customers and displays, resulting in being highly sought after for this skill by repeat clients.
• Was consistently rated a top performer (by UPT and ADS metrics) with a repeating clientele who received personalized shopping experiences.
• Gave in depth insight on product craftsmanship, care, and history to both associates and customers.
• Maintained inventory accuracy and reconciled discrepancies.
• Started in the Bethesda, MD location and moved to the Times Square location in 2020.