Alexandra Juarez
CA
Summary
Results-driven HR professional with a proven track record in effectively managing leave of absence, workplace accommodations, recruitment, and HR compliance. Collaborative approach to cross-functional collaboration with HR, legal, and management teams to streamline processes for employees. Recognized for exceptional communication and problem-solving skills, coupled with a strong focus on confidentiality and compliance when overseeing high-volume HR operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Compliance Analyst
Panda Restaurant Group, Inc., Panda Express
07.2023 - Current
- Administer leave of absence programs (FMLA, ADA, short-term disability) for 20,000+ employees across multiple regions, ensuring compliance with federal, state, and company policies.
- Coordinate workplace accommodations under the ADA for employees in various positions, maintaining regular communication with managers to ensure effective accommodations were in place.
- Served as the primary point of contact for employees regarding leave policies and ADA accommodations, answering over 150+ employee inquiries weekly, while ensuring timely resolutions.
- Collaborated cross-functionally with HR, legal, management, and benefits teams to streamline leave processes, reducing processing time by 25% through improved communication and documentation workflows.
- Assist with the workers' compensation claims process, from incident reporting , implementing accommodations , ensuring timely claim filings and follow-ups, resulting in a 30% improvement in claims resolution time.
- Developed and presented leave usage reports and compliance metrics to senior management, helping to identify trends and implement improvements that reduced leave violations by 20%.
- Trained managers on leave policies and ADA accommodation procedures, delivering 4+ training sessions per year, which improved understanding and compliance with policies across the company.
Recruiter
Amazon
06.2023 - 01.2024
- Managed full-cycle recruitment for a high-volume workforce across multiple departments, aligning staffing needs with business objectives and ensuring the best candidate fit.
- Worked closely with HR, operations, and management teams to assess hiring needs and prioritize positions.
- Ensured compliance with EEO, ADA, and other employment laws throughout the hiring process.
- Conducted interviews, background checks, and onboarding for new hires, ensuring all legal and company requirements were met.
- Maintained confidentiality of employee and applicant information in accordance with HIPAA and company policy.
- Assisted employees with onboarding questions and guided them through new hire benefits, including leave and accommodation options.
- Provided feedback to candidates and ensured a positive candidate experience, maintaining Amazon's reputation as an employer of choice.
- Managed candidate communication and facilitated onboarding processes, ensuring smooth integration for new hires and guiding them through benefits, leave options, and accommodation processes.
- Contributed to Amazon’s diversity and inclusion initiatives, leading recruitment drives focused on underrepresented communities, increasing candidate diversity by 25% within the first year.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Human Resources Generalist
Hyatt Regency
01.2020 - 05.2023
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Supported daily HR functions, including employee relations, performance management, and compliance with labor laws.
- Led recruitment efforts for a range of roles across the hotel, including working with department heads to ensure staffing needs were met in alignment with business priorities.
- Managed employee benefit programs and assisted employees with questions about leave, benefits, and accommodations.
- Conducted employee engagement surveys and helped implement programs to improve employee satisfaction and retention.
- Assisted with workplace accommodations under ADA guidelines, working with employees and managers to facilitate smooth accommodations processes.
- Coordinated the onboarding process for new hires, ensuring compliance with company policies and all applicable labor laws.
Education
M.D. - Employment Law
Arizona State University
Tempe, AZ02-2026
Bachelor of Science - Human Resources Management
California State Polytechnic University, Pomona
Pomona, CA06-2023
Skills
- Leave of Absence Management
- Workplace Accommodation Programs
- High-Volume Recruitment & Talent Acquisition
- Cross-Functional Collaboration
- Employee Relations & Onboarding
- Compliance & Regulatory Adherence
- Training & Development
- Data Management & Reporting
- Problem-Solving & Decision-Making
- HRIS software
Certification
SHRM, Society for Human Resource Management In progress.
Languages
Spanish
Native or Bilingual
Timeline
HR Compliance Analyst
Panda Restaurant Group, Inc., Panda Express
07.2023 - Current
Recruiter
Amazon
06.2023 - 01.2024
Human Resources Generalist
Hyatt Regency
01.2020 - 05.2023
SHRM, Society for Human Resource Management In progress.
M.D. - Employment Law
Arizona State University
Bachelor of Science - Human Resources Management
California State Polytechnic University, Pomona
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