Alexandra Keane

As a Patient Referral Liaison, I worked professionally and efficiently to connect patients with specialist providers, fostering strong relationships between internal teams and external partners. I have coordinated a plethora of appointments for the Central Referral Office for Catholic Health, connecting patients with their designated specialists in a timely, organized manner. Furthermore, exemplifying organizational objectives, I have experience interacting with all different types of patients, specialists, schedules and payers (insurance companies). I have exhibited a high degree of professionalism inside and outside of the workplace. Whether it is on the phone with providers offices, with patients, or interacting with fellow employees. I am a firm believer that interdepartmental collaboration is important to initiating positive patient outcomes and producing. continuous quality improvement throughout the department.

• Increased support quality with thorough troubleshooting and problem-solving techniques.
• Monitored employee and customer interactions to assess quality of service.
• Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
• Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
• Greeting patients as they enter the facility with a warm and inviting persona
• Answering phone calls from patients and scheduling appointments to be seen
• Collecting copayments and verifying insurance information on file.
• Coordinating smooth transitions and workflows throughout the day

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Scanning and faxing multiple cardio reports such as Holters, Echos, etc to designated providers offices, and working in close contact with the doctors at Island Cardiovascular Associates.
• Completing medical record requests for patients

As a volunteer in Stony Brook's Intensive Care Unit I have developed a keen understanding of a high intensity unit and what exactly goes into maintaining departmental functionality in one of Long Island's largest hospitals. Some of my roles and duties included:

• Stocking suppies for nurses and medical staff members such as gowns, masks, gloves
• Stocking RIKS with needles and other needed supplies.
• Running samples to designated units/floors for work up.
• Supported smooth transitions for nursing staff by answerring phones when necessary, maintaining patient charts and ensuring labels are applied.
• Using strong interpersonal skills to coordinate and promote a positive workplace environment and to convey needed information to designated receivers.
• Interacting with patients with utmost respect and consideration