Jordan Flack
Columbus,OH
Summary
Dynamic and results-oriented logistics professional with a track record of optimizing supply chain operations for enhanced efficiency and cost-effectiveness. Adept at implementing innovative solutions, leading high-performing teams, and driving operational excellence to meet and exceed organizational objectives.
Overview
11
11
years of professional experience
Work History
Vice President of Operations
Armstrong Transport Group
04.2016 - 11.2023
- As the inaugural employee of the company, I played a pivotal role in laying the foundation for its success, contributing to its remarkable growth by actively shaping its organizational structure, establishing key operational processes, and cultivating a resilient and collaborative team environment.
- Supervised daily operations of an 11+ million dollar third-party logistics operation exceeding 8,500+ orders per year.
- Oversaw direct growth of an account with a net profit of $118k in 2016 to $1.6 million in 2023.
- Implemented, trained, and managed an overseas operations team of 40+ employees in multiple roles.
- Developed and maintained relationships with customers, transportation providers, and international staff, negotiating favorable terms and ensuring a robust and reliable supply chain network.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Attended trade shows and client meetings, promoting the company brand and building rapport with prospects and partners.
Acount Manager
Health Care Logistics Inc.
12.2014 - 04.2016
- Managed Pharmacy accounts within hospitals in five states: Kansas, Maine, Oklahoma, Iowa, and Rhode Island. Spent 20%+ of the time visiting each hospital, meeting with pharmacy directors, pharmacists, nurses, purchasing department, etc.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation, and account servicing.
- Researched emerging industry trends, new applications, concepts, and procedures for clients to update the current training curriculum.
Logistics Account Executive
Total Quality Logistics
08.2012 - 07.2013
- Identified new opportunities and supported existing marketing programs.
- Escalated sales cycle and maintained strong customer relationships to meet goals and requirements.
- Applied knowledge of the shipping market to make accurate quotes of shipping costs for the customer while maintaining a healthy margin for profit.
- Negotiated rates for service.
- Kept detailed records of all invoices, bills of lading, and rate confirmations for each customer.
- Responsible for load tracking, check calls, obtaining rate agreements, and increasing revenue.
- Dispatched drivers built and maintained relationships with carrier companies.
- Managed shipments and information through Load Manager software.
Education
- School of Management And Leadership
Capital University
Bexley, OH2012
Skills
- Strategic Planning and Execution
- Business Development
- Customer Relationship Management
- Leadership and Team Management
- Problem Solving
- Excellent Written and Verbal Communication
- Quickly Adapts to Change
- Microsoft Office and Google Suite
Timeline
Vice President of Operations
Armstrong Transport Group
04.2016 - 11.2023
Acount Manager
Health Care Logistics Inc.
12.2014 - 04.2016
Logistics Account Executive
Total Quality Logistics
08.2012 - 07.2013
- School of Management And Leadership
Capital University
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