Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Kertels

Kalona

Summary

Experienced in customer service since the age of 14, I have developed a passion for assisting others. Transitioning to Area Residential Care after high school graduation in 2016, I embraced challenges and acquired new skills. Over the past 9 years, I have navigated a fulfilling career path and am now seeking fresh opportunities for professional development and advancement. Excited for the journey ahead, I am ready to embark on a new chapter of growth and success.

Overview

9
9
years of professional experience

Work History

Behavior Health Technician/Caregiver

Systems Unlimited
06.2022 - Current
  • Provided direct care and support to individuals with behavioral health challenges.
  • Assisted in crisis intervention, ensuring safety and stability for clients.
  • Educated patients on coping strategies and daily living skills to enhance independence.
  • Trained new caregivers on best practices and safety protocols.
  • Coordinated medical appointments, transportation, and medication management for clients.
  • Maintained a safe and clean environment in accordance with health regulations.

Direct Support Professional

Area Residential Care
06.2016 - 06.2022
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Job Coach

Unlimited Services
09.2021 - 12.2021
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Assisted clients in building successful job search strategies.
  • Evaluated diagnostic data to determine eligibility and needed services.
  • Assisted individuals with addressing disabilities and developing career plans.

Lead Direct Support Professional

The Mentor Network- REM
08.2019 - 03.2020
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Worked flexible hours; night, weekend, and holiday shifts
  • Completed a week long on-call rotation per month
  • Worked as a team, weekly, to schedule 40+ employees.

Education

Certificate - Certified Nursing Assistant

Northeast Iowa Community College
06.2017

High School Diploma -

Western Dubuque High School
Epworth, IA
05.2016

Certificate - Medical Billing And Coding

U.S. Career Institute
Fort Collins, CO
06-2024

Certificate - Medical Billing And Coding

Lindenwood University
Saint Charles, MO
01-2026

Skills

  • Professional boundaries
  • Documentation skills
  • Problem-solving
  • Disability services
  • Team leadership
  • Critical thinking
  • Attention to detail
  • Time management

Timeline

Behavior Health Technician/Caregiver

Systems Unlimited
06.2022 - Current

Job Coach

Unlimited Services
09.2021 - 12.2021

Lead Direct Support Professional

The Mentor Network- REM
08.2019 - 03.2020

Direct Support Professional

Area Residential Care
06.2016 - 06.2022

High School Diploma -

Western Dubuque High School

Certificate - Certified Nursing Assistant

Northeast Iowa Community College

Certificate - Medical Billing And Coding

U.S. Career Institute

Certificate - Medical Billing And Coding

Lindenwood University

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