Alexandra Kestermann

Evaluate, analyze, and revise Standard Operating Procedures and Emergency Operating Procedures to align with City, State, and Federal guidelines. Lead emergency preparedness initiatives, ensuring compliance with Incident Command Systems (ICS), National Incident Management System (NIMS), Homeland Security Exercise and Evaluation Program HSEEP, and FEMA guidelines. Establish, uphold, and systematically review the training database for the Alexandria Health Department, ensuring strict adherence to state accreditation requirements. Conduct thorough research to identify training needs, and develop comprehensive plans for staff and volunteer readiness. Design and implement effective training programs for diverse disaster scenarios, evaluating and refining initiatives for continuous improvement. Contribute to overall department readiness by serving as a key team member. Proficient in delivering engaging and informative training, with a track record of improving efficiency through streamlined coordination processes and organizational systems.

Skilled in front desk management, including visitor reception, call handling, and appointment scheduling. Efficiently coordinate and manage office supplies, ensuring a well-organized work environment. Demonstrate exceptional organizational abilities in administrative tasks such as filing, data entry, and record-keeping. Possess strong interpersonal skills, delivering excellent customer service to clients, colleagues, and senior management. Proactively address issues to ensure smooth office operations. Handle confidential information with discretion and maintain a high level of professionalism. Capable of working independently or collaboratively in a fast-paced environment, adapting to changing priorities and deadlines. Exhibit keen attention to detail in data entry, document preparation, and overall office organization. Proficient in the Microsoft Office Suite.

Provided technical support for mass COVID-19 vaccination clinics, serving over 100+ users. Managed the creation of vaccination clinics in the statewide Vaccine Appointment Scheduling (VASE+) system, ensuring adherence to HIPAA guidelines for confidential health information. Oversaw data quality in the Vaccine Electronic Data System Surveillance (VEDSS) and facilitated the transition from paper to electronic records in compliance with HIPAA and Commonwealth law. Collaborated with the Clinical Supervisory team for accurate matching of vaccine lot numbers, conducted back-end data quality projects, and performed regular updates for emergency response systems. Kept abreast of VASE+ system developments and communicated changes effectively to users and managers.

Maintains department files with a focus on organization and accuracy, overseeing database updates. Manages correspondence filing, both physical and digital, ensuring proper documentation and easy retrieval. Addresses concerns related to alleged violations, following departmental procedures for prompt and appropriate responses. Responds to public inquiries on Covenants Department matters, providing timely and helpful information. Coordinates disclosure packet inspections in compliance with the Virginia Property Owners' Association Act. Processes new disclosure packet requests, adhering to established protocols. Generates professional correspondence, including violation letters, to maintain clear communication with the public. Conducts inspections in alignment with the Virginia POA, the Association's governing documents, and established guidelines to uphold compliance and standards.