Alexandra Kiner

Led and assisted technical upgrade projects for stakeholders by working and coordinating with team of 54 cross-functional personnel for integrations.

· Outlined work plans, determined resources, wrote timelines, and identified key issues as part of project scope determination to meet business objectives

· Monitored project performance to identify areas of improvement and to support timely completion

· Communicated operational direction in project risks, roadblocks, and updates to stakeholders at all levels

· Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

· Coached waterfall teams in Agile practices to encourage team cohesion, overcome impediments to productivity.

· Managed product backlog and supported Scrum framework for bi-weekly sprint releases.

Oversaw large portfolio of 21 projects to support operations, report progress, and influence positive outcomes for key stakeholders.

• Developed project plans and managed project scopes using agile methodologies to guide projects from conceptualization to implementation and maintenance

• Evaluated data and conducted ROI analysis to measure success of programs in operations to trim the department budget $5M

• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.

Managed 9 high impact cross-functional projects simultaneously that spanned across broad technical, financial, and business disciplines

• Monitored project performance to identify areas of improvement and made adjustments as needed
• Established and oversaw cross-functional teams to achieve performance and quality targets
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Championed new Lean strategies, framework and project elements to drive multidisciplinary growth and process overhaul.
• Restructured department's onboarding program to save the company an estimated $8,000,000 dollars a year.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Directed team's problem-solving groups to reduce calls into the department by 20%, saving the company an estimated $2,000,000 a year.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of investments and creating welcoming, positive experiences.

• Guided about 60 investors a day with financial transactions and comprehending financial acumen.
• Organized cross-departmental teams to assess client needs, pain points and revenue strategy for the company.
• Presented catered solutions and cost savings to all members of leadership.

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and to help company evolve and grow.

• Reviewed functional and business requirements to ensure the apps were meeting the needs of the business and the stakeholders.
• Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions for successful partnerships.
• Logged defects encountered in the application through JIRA during test cycles and conducted fix verification.