Alexandra Knapp
Thomaston,CT
Summary
Forward-thinking professional offering more than 10 years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining appropriate composure. Motivated leader possessing excellent cooking skills, and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with a punctual nature and open communication style.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Line Cook/Sous Chef
Black Rock Tavern
05.2020 - 01.2024
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Line Cook/Sous Chef
At The Corner Restaurant/Bar
10.2016 - 05.2020
- Managing a staff of 7
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained professional, organized, and safe environment for employees and patrons.
Training Manager
Dunkin'
01.2014 - 01.2017
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
Line Cook/Sous Chef
Iron Rail Tavern
03.2015 - 10.2016
- Sous chef position, responsible for opening and closing procedures
- Schedule 55 hours a week
- Left this position because of moving, got a job closer to home
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Salad Chef
White Horse Bar & Grill
08.2013 - 09.2015
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
Cashier/Customer Service
LaBonne's Market
01.2014 - 07.2015
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Line Cook
Maggie McFly's
06.2013 - 03.2015
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared and cooked meals according to recipes and customer specifications.
Assistant Manager
Touch Of Summer Spray Tanning
01.2011 - 01.2014
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cashier
Northville Market IGA
01.2010 - 01.2013
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
College Degree in Culinary Arts -
Lincoln Culinary Institute
Shelton, CT01.2015
Skills
- Food Processing
- Kitchen Organization
- Knife Skills
- Food Assembly
- Quality Control
- Ingredient Preparation
- Training Management
- Safe Food Handling
- Menu Planning
- Problem-Solving
- Meat Cutting
- Attention to Detail
Certification
- ServSafe, Present
- Food Handler Certification
Timeline
Lead Line Cook/Sous Chef
Black Rock Tavern
05.2020 - 01.2024
Line Cook/Sous Chef
At The Corner Restaurant/Bar
10.2016 - 05.2020
Line Cook/Sous Chef
Iron Rail Tavern
03.2015 - 10.2016
Training Manager
Dunkin'
01.2014 - 01.2017
Cashier/Customer Service
LaBonne's Market
01.2014 - 07.2015
Salad Chef
White Horse Bar & Grill
08.2013 - 09.2015
Line Cook
Maggie McFly's
06.2013 - 03.2015
Assistant Manager
Touch Of Summer Spray Tanning
01.2011 - 01.2014
Cashier
Northville Market IGA
01.2010 - 01.2013
College Degree in Culinary Arts -
Lincoln Culinary Institute
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