Alexandra Knaus
Buffalo,NY
Summary
Highly motivated assistant manager with a positive attitude and 10+ years of retail service, sales and leadership experience seeking a store manager position in which I can use my strengths and dedication to grow with the company.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Value City Furniture
03.2024 - Current
- Supervise and execute day-to-day operations to meet performance, quality and service expectations.
- Continuing to learn new leadership skills as they apply to the operations side of the business.
Market Visual Manager
Value City Furniture Market 8
05.2023 - 03.2024
- Analyzed sales data across the market to identify trends and make informed decisions on product placement and visual strategies.
- Conducted weekly walkthroughs with store leadership teams to assess areas for improvement in presentation standards and provide constructive feedback for continuous enhancement of the store environment.
- Offered training and support for store-level visual merchandisers and their teams.
Sales Manager
Value City Furniture
05.2021 - 05.2023
- Led a successful team of 8-12 salespeople by organizing regular sales meetings, training, consistently reviewing progress, sharing best practices, and setting achievable targets.
- Learned leadership/management skills (Relationship building, communication, time management, prioritizing, incentivizing, scheduling, and conflict resolution)
Visual Merchandiser
Value City Furniture
05.2019 - 05.2021
- Planned and coordinated movement of merchandise for the showroom, inventory management, POS, assisting in sales, customer service, and communication between corporate, store management and sales staff.
Bakery Assistant/Cake Decorator
Wegmans Food Markets
10.2018 - 08.2019
- Interpreted sales data to make decisions on inventory, presentation, and location of merchandise
- Ran all daily bakery operations with a team of 5-10, and handled all custom orders
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
Home Furnishing Consultant
Value City Furniture
05.2013 - 05.2019
- In this position I really gained confidence in the sales process, I work well with others so I was able to learn from more experienced HFCs and become a well-rounded, goal driven salesperson with a lot of product knowledge and integrity.
Customer Service Representative
Value City Furniture Store
04.2012 - 05.2013
- Learned the system and product quickly, got to know the customers and the company.
- Managed high-stress situations while maintaining professionalism, conflict resolution.
Customer Service/Training
Planet Fitness
01.2010 - 04.2012
- Front desk operations including customer service, sales, daily tasks, paperwork, data entry, facility cleaning, and handling the training of all new employees
- Underwent management training but ultimately left the company due to lack of opportunities for upward mobility
Customer Service/Front End Coordinator
A.C. Moore Arts & Crafts Supplies
11.2010 - 12.2011
- Oversaw all cashiers, assisted with ordering and filling stock, merchandising, marketing, cash handling procedures, and ran the floral design department
Visual Merchandiser
Arhaus Furniture
02.2009 - 01.2010
- Worked closely with the sales team and management to consistently improve the function and profits of the showroom floor.
- Executed all floor moves, designed sets, built accessory displays, painted the walls, managed light fixtures and live floral arrangements, kept warehouse clean and organized, and interpreted sales data to most efficiently merchandise the showroom and improve numbers.
Education
Bachelor of Arts - Studio Arts
University At Buffalo
Buffalo, NY01.2009
High School Diploma -
Joseph C. Wilson Magnet High School
Rochester, NY01.2004
Skills
- Microsoft 365, Word, Excel, PowerPoint
- Adobe Suite
- C, AS400
- Merchandising
- Customer Relations
- Product and service knowledge
- Sales Reporting and Monitoring
- Project management
- Recruitment and hiring
- Team Leadership
- Problem Resolution
- Multitasking Abilities
- Goal Setting
Accomplishments
- Spanish National Honors Society, 2003
- UB Scholars Program, 2004-2005
- Student Visual Arts Association at UB, 2006-2008
Timeline
Assistant Manager
Value City Furniture
03.2024 - Current
Market Visual Manager
Value City Furniture Market 8
05.2023 - 03.2024
Sales Manager
Value City Furniture
05.2021 - 05.2023
Visual Merchandiser
Value City Furniture
05.2019 - 05.2021
Bakery Assistant/Cake Decorator
Wegmans Food Markets
10.2018 - 08.2019
Home Furnishing Consultant
Value City Furniture
05.2013 - 05.2019
Customer Service Representative
Value City Furniture Store
04.2012 - 05.2013
Customer Service/Front End Coordinator
A.C. Moore Arts & Crafts Supplies
11.2010 - 12.2011
Customer Service/Training
Planet Fitness
01.2010 - 04.2012
Visual Merchandiser
Arhaus Furniture
02.2009 - 01.2010
Bachelor of Arts - Studio Arts
University At Buffalo
High School Diploma -
Joseph C. Wilson Magnet High School
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