Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Accomplishments
Timeline
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Alexandra Knox-Wrobel

Concord,California

Summary

Motivated Front Desk Administrative Assistant with a proven track record of success in managing diverse office tasks. Adept at delivering proactive support on key administrative matters to enhance productivity across departments. Highly recognized for exceptional organizational and time management skills, ensuring smooth and efficient office operations.

Overview

6
6
years of professional experience

Work History

Front Desk Administrative Assistant

Ma Jolie Salon & Spa
10.2022 - Current
  • Prepared multiple daily reports entailing retail, appointment and service trends for upper management
  • Managed approximately 50 incoming phone calls per day from new and returning clients, as well as service providers, ensuring each call was handled properly
  • Provided exceptional in-person customer service through prompt response to inquiries and concerns
  • Developed a strong knowledge of MS Excel to increase inventory efficiency and management.
  • Directly supported owner with various administrative tasks to improve overall workflow
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times
  • Regularly communicated with multiple clients and service providers per day to assist in appointment management.
  • Maintained files and records by implementing effective filing systems.

Front End Coordinator

Sakimoto Restaurant
04.2022 - 10.2022
  • Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
  • Trained new employees on front-end systems, cash handling procedures, and proper guest service etiquette to promote consistency in the workplace
  • Developed strong relationships with repeat guests, ensuring their needs were met
  • Streamlined checkout processing for faster transactions and reducing wait times
  • Addressing guest concerns promptly
  • Monitored cash drawers in 3 checkout stations to verify adequate cash supply.

Event Photographer

Denon & Doyle Disc Jockey
10.2018 - 04.2020
  • Completed complex photo shoots at indoor and outdoor venues
  • Streamlined workflow with efficient organization of equipment, files, and schedules to maximize productivity during busy event seasons
  • Achieved consistent image composition using expert knowledge of lighting techniques both natural light sources as well as supplementary studio equipment
  • Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize final product
  • Maintained professional demeanor while interacting with diverse clientele and adapting to various event settings and challenges.

Education

Associate of Arts -

California State University - Chico
Chico, CA
11.2017

Skills

  • Microsoft Office Suite
  • Strong Problem Solver
  • Document maintenance
  • Scheduling and calendar management
  • Organization
  • Multitasking
  • Office administration
  • Administrative support
  • Customer and client relations
  • Maintaining records
  • File Organization
  • Reception duties
  • Customer Service
  • Data Entry

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsHealthcare benefitsWork from home optionWork-life balanceCompany Culture

Quote

“We cannot change what we are not aware of, and once we are aware, we cannot help but change.”
Sheryl Sandberg

Accomplishments

  • Designed more efficient Excel templates of multiple retail and professional brands to track and manage weekly inventory supplies.
  • Data Reporting - Compiled statistical data, such as new-client admissions, total completed services, retail sales, and inventory losses over set periods of time.
  • Positioned as key team member to transfer approximately 300 pages of essential client information from one incompatible business management software into new digital database.
  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.

Timeline

Front Desk Administrative Assistant

Ma Jolie Salon & Spa
10.2022 - Current

Front End Coordinator

Sakimoto Restaurant
04.2022 - 10.2022

Event Photographer

Denon & Doyle Disc Jockey
10.2018 - 04.2020

Associate of Arts -

California State University - Chico
Alexandra Knox-Wrobel