Alexandra Kolmer
San Diego
Summary
Extensive experience in customer service and team leadership. Proven ability to enhance guest satisfaction and resolve conflicts effectively. Skilled in employee training and cash handling, consistently achieving operational goals while fostering a motivated team environment. Strong communicator dedicated to delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead / Delivery Expert
Domino's Pizza
09.2025 - Current
- Assisting in workplace support and managing labor policies on shift
- Supporting customers and ensuring a positive service experience
- Communicating with higher management and assisting with scheduling
- Delivering food to customers safely and on time
Shift Supervisor
Round Table Pizza, Inc
05.2021 - 08.2025
- Supervised daily operations, ensuring adherence to safety protocols and company policies.
- Assisted in training new staff on operational procedures and equipment usage.
- Coordinated shift schedules, optimizing workforce allocation for efficiency.
- Managed primary customer service and dealt with complains and conflicts
Behavior Technician
KYO Care
09.2024 - 12.2024
- Implemented individualized behavior intervention plans to support client development.
- Monitored and recorded client progress, ensuring adherence to treatment protocols.
- Developed and maintained positive relationships with clients and families to foster trust.
- Collaborated with interdisciplinary teams to enhance service delivery and client outcomes.
Education
Bachelor of Science - Psychology W/ Minor: Counseling And Social Change
San Diego State University
San Diego, CA05-2027
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Shift leadership
- Cash handling
- Problem-solving
- Strong verbal and written communication
- Goal setting and tracking
Certification
- Food Handlers
- CPR Certification
Languages
Spanish
Limited Working
Timeline
Shift Lead / Delivery Expert
Domino's Pizza
09.2025 - Current
Behavior Technician
KYO Care
09.2024 - 12.2024
Shift Supervisor
Round Table Pizza, Inc
05.2021 - 08.2025
Bachelor of Science - Psychology W/ Minor: Counseling And Social Change
San Diego State University