Sasha Kundin
Brooklyn
Summary
Self motivated leader with over 7 years of experience in high volume New York City bars and restaurants. I bring a strong work ethic, drive, passion for hospitality, and a proven ability to reach objectives consistently.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Zuma New York
New York
09.2023 - Current
- Assisted in daily restaurant operations, including opening and closing procedures, including overseeing front and back of house service and reconciling restaurant sales at the end of the night
- Enhanced guest experience through engagement during service by personally addressing guest needs, resolving guest complaints and ensuring a positive dining experience
- Collaborated daily with senior management, executive chefs, and events team to ensure seamless service during high-volume nights, accommodating both dine-in guests and private events while maintaining the highest food quality and guest satisfaction
- Ensured strict adherence to industry regulations and health and safety standards, maintaining a safe and legally compliant environment for both staff and guests, and preventing any operational disruptions
Lead Server
Zuma New York
New York
12.2022 - 09.2023
- Provided exceptional customer service to high-profile guests, ensuring attention to detail by accommodating special requests and dietary preferences with care and precision
- Presented menus and provided in-depth explanations of dishes and assisted guests in navigating the menu, offering thoughtful recommendations tailored to guests' preferences while upselling
- Executed cash drops accurately and securely, ensuring proper handling of cash
- Trained multiple staff members, ensuring they understood service standards, menu knowledge, and customer service expectations, leading to improved team performance and consistency in service quality
Restaurant Manager
The Spaniard
New York
12.2021 - 12.2022
- Led by example to boost team morale and performance, cultivating a positive work environment while prioritizing the success of the business
- Developed and implemented efficient staff schedules that optimized labor costs while ensuring full coverage during peak hours, improving operational efficiency and reducing unnecessary overtime
- Executed marketing and promotional strategies that increased foot traffic and drove a measurable increase in overall sales, including seasonal promotions and social media campaigns
Server
Zuma New York
New York
12.2020 - 12.2022
- Demonstrated expert knowledge of Japanese wines, sake, and specialty cocktails to assist guests with thoughtful drink pairings
- Efficiently managed multiple tables during peak hours, maintaining a calm and professional demeanor while ensuring timely service
Server
The Spaniard/ Wilfie and Nell
New York
04.2021 - 12.2021
- Maintained a clean and organized work environment, upholding hygiene and safety standards
- Accurately took orders and efficiently delivered food and beverages in a timely manner
- Lead the team in hosting large private events of 40+ guests
Restaurant Manager
Macao Trading Company
New York
08.2020 - 08.2021
- Managed the daily service of a multi-level restaurant, balancing walk-ins and reservations to optimize seating and increase revenue
- Swiftly and professionally resolved guest complaints, ensuring a positive resolution and delivering an outstanding dining experience that reinforced customer loyalty and satisfaction
- Lead and oversaw floor staff, including managers, to uphold brand standards and deliver exceptional service at all times
- Established strong working relationships with kitchen management and staff to ensure smooth back of house operations and maintain exceptional food quality
Server
Macao Trading Company
New York
09.2018 - 08.2020
- Developed a deep understanding of wine stock, along with seasonal and specialty cocktails leading to the ability to pair with dishes and upsell
- Trained new servers to follow restaurant procedures and familiarize them with the company culture
- Prepared and served cocktails as well as other beverages according to established recipes and presentation standards
Education
High School -
Beacon High School
New York, NY06.2017
Skills
- Guest engagement
- Team management
- POS system operations
- Attention to detail
- Passion for customer satisfaction
- Organization and efficiency
Timeline
Restaurant Manager
Zuma New York
09.2023 - Current
Lead Server
Zuma New York
12.2022 - 09.2023
Restaurant Manager
The Spaniard
12.2021 - 12.2022
Server
The Spaniard/ Wilfie and Nell
04.2021 - 12.2021
Server
Zuma New York
12.2020 - 12.2022
Restaurant Manager
Macao Trading Company
08.2020 - 08.2021
Server
Macao Trading Company
09.2018 - 08.2020
High School -
Beacon High School