Sasha Kundin
Brooklyn
Summary
Self motivated leader with over 7 years of experience in high volume New York City bars and restaurants. I bring a strong work ethic, drive, passion for hospitality, and a proven ability to reach objectives consistently.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Zuma New York
09.2023 - Current
- Assisted in daily restaurant operations, including opening and closing procedures, including overseeing front and back of house service and reconciling restaurant sales at the end of the night
- Enhanced guest experience through engagement during service by personally addressing guest needs, resolving guest complaints and ensuring a positive dining experience
- Collaborated daily with senior management, executive chefs, and events team to ensure seamless service during high-volume nights, accommodating both dine-in guests and private events while maintaining the highest food quality and guest satisfaction
- Ensured strict adherence to industry regulations and health and safety standards, maintaining a safe and legally compliant environment for both staff and guests, and preventing any operational disruptions
Lead Server
Zuma New York
12.2022 - 09.2023
- Provided exceptional customer service to high-profile guests, ensuring attention to detail by accommodating special requests and dietary preferences with care and precision
- Presented menus and provided in-depth explanations of dishes and assisted guests in navigating the menu, offering thoughtful recommendations tailored to guests' preferences while upselling
- Executed cash drops accurately and securely, ensuring proper handling of cash
- Trained multiple staff members, ensuring they understood service standards, menu knowledge, and customer service expectations, leading to improved team performance and consistency in service quality
Restaurant Manager
The Spaniard
12.2021 - 12.2022
- Led by example to boost team morale and performance, cultivating a positive work environment while prioritizing the success of the business
- Developed and implemented efficient staff schedules that optimized labor costs while ensuring full coverage during peak hours, improving operational efficiency and reducing unnecessary overtime
- Executed marketing and promotional strategies that increased foot traffic and drove a measurable increase in overall sales, including seasonal promotions and social media campaigns
Server
Zuma New York
12.2020 - 12.2022
- Demonstrated expert knowledge of Japanese wines, sake, and specialty cocktails to assist guests with thoughtful drink pairings
- Efficiently managed multiple tables during peak hours, maintaining a calm and professional demeanor while ensuring timely service
Server
The Spaniard/ Wilfie and Nell
04.2021 - 12.2021
- Maintained a clean and organized work environment, upholding hygiene and safety standards
- Accurately took orders and efficiently delivered food and beverages in a timely manner
- Lead the team in hosting large private events of 40+ guests
Restaurant Manager
Macao Trading Company
08.2020 - 08.2021
- Managed the daily service of a multi-level restaurant, balancing walk-ins and reservations to optimize seating and increase revenue
- Swiftly and professionally resolved guest complaints, ensuring a positive resolution and delivering an outstanding dining experience that reinforced customer loyalty and satisfaction
- Lead and oversaw floor staff, including managers, to uphold brand standards and deliver exceptional service at all times
- Established strong working relationships with kitchen management and staff to ensure smooth back of house operations and maintain exceptional food quality
Server
Macao Trading Company
09.2018 - 08.2020
- Developed a deep understanding of wine stock, along with seasonal and specialty cocktails leading to the ability to pair with dishes and upsell
- Trained new servers to follow restaurant procedures and familiarize them with the company culture
- Prepared and served cocktails as well as other beverages according to established recipes and presentation standards
Education
High School -
Beacon High School
New York, NY06.2017
Skills
- Guest engagement
- Team management
- POS system operations
- Attention to detail
- Passion for customer satisfaction
- Organization and efficiency
Timeline
Restaurant Manager
Zuma New York
09.2023 - Current
Lead Server
Zuma New York
12.2022 - 09.2023
Restaurant Manager
The Spaniard
12.2021 - 12.2022
Server
The Spaniard/ Wilfie and Nell
04.2021 - 12.2021
Server
Zuma New York
12.2020 - 12.2022
Restaurant Manager
Macao Trading Company
08.2020 - 08.2021
Server
Macao Trading Company
09.2018 - 08.2020
High School -
Beacon High School
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