Alexandra LaDouceur
Springfield,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Practice Manager
The BreatheWell Group
Mount Juliet/Franklin, TN
02.2022 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated closely with patients, ensuring medical information was kept private.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Developed and maintained electronic record management systems to analyze and process data.
Adminstrative Member/Dental Assistant, Chairside
Paige Prather Smiles
Green Hills/Franklin, TN
02.2016 - 03.2020
- Documented patient dental health information, medical history and vital signs for future reference.
- Booked patient appointments and managed treatment details using industry-standard registration software.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Lead Teacher
Excel Learning Center
New Bern, North Carolina
01.2014 - 01.2016
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Teacher Assistant
Coopertown Elementary
Coopertown, TN
08.2011 - 06.2013
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Performed staff monitoring duties such as overseeing after school care student intake and dismissal.
- Assessed and managed student behavior to maintain climate of intensive instruction.
- Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
Education
Associate of Arts - History
Volunteer State Community College
Gallatin, TN05.2022
Dental Assisting
NC Dental U
North Carolina12.2015
Skills
- Employee Work Scheduling
- Operational Records Maintenance
- Employee Recruitment and Hiring
- Interdepartmental Functions Coordination
- Employee Performance Evaluations
- Employee Training Program
- File and Records Management
- Policy and Program Development
- Workflow Management
- Dentrix Practice Management Software
- Electronic Health Records
- Best Practices and Standards
- Status Updates
- Administrative Staff Supervision
- Resource Monitoring
- HIPAA Guidelines
Timeline
Practice Manager
The BreatheWell Group
02.2022 - Current
Adminstrative Member/Dental Assistant, Chairside
Paige Prather Smiles
02.2016 - 03.2020
Lead Teacher
Excel Learning Center
01.2014 - 01.2016
Teacher Assistant
Coopertown Elementary
08.2011 - 06.2013
Associate of Arts - History
Volunteer State Community College
Dental Assisting
NC Dental U
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