Alexandra Lake
Massapequa,New York
Summary
Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Brings a keen attention to detail and strong decision-making skills, allowing for effective management of multiple concurrent tasks. Self-motivated work ethic enables effective performance in independent and team environments. Successfully navigated fast-paced office settings as a dedicated administrative professional. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Takes pride in being responsible, punctual, and productive even when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Support Assistant
Northwell Health
05.2023 - 12.2023
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
Apple Specialist
Apple
09.2022 - 01.2023
- Maintained clean, organized displays to showcase Apple products effectively and attractively to customers.
- Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Educated customers on device usage, ensuring seamless integration into their daily lives.
- Contributed to the successful launch of new Apple devices by participating in promotional events that generated excitement around the latest products.
Vet Receptionist
Atlantic Coast New York Veterinary Specialists
09.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Receptionist/Medical Biller
Seaford Foot Care Center
02.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Customer Service Representative/Pharmacy Tech/Produce/Grocery
Stop and Shop Supermarket
02.2016 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Medical Office Administration Diploma
Hunter Business School
Levittown, NY02.2020
Communications
Nassau Community College
Garden City, NYSkills
- File Organization
- Reception duties
- Administrative Procedures
- Medical Ethics/Compliance
- Confidentiality/HIPPA
- Fee Scheduling and UCRs
- ICD-10/CPT & HCPCS Coding with Modifiers
- Health Insurance Billing; CMS-1500 Claim Form Completion
- Skilled in Medicare, Medicaid, Tricare, and CHAMPVA
- Regulations & Rules of Managed Care Models
- Microsoft Word
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Internet Research
- QuickBooks
- Harris CareTracker PM & EMR
Timeline
Administrative Support Assistant
Northwell Health
05.2023 - 12.2023
Apple Specialist
Apple
09.2022 - 01.2023
Vet Receptionist
Atlantic Coast New York Veterinary Specialists
09.2021 - 09.2022
Receptionist/Medical Biller
Seaford Foot Care Center
02.2020 - 09.2021
Customer Service Representative/Pharmacy Tech/Produce/Grocery
Stop and Shop Supermarket
02.2016 - 02.2020
Medical Office Administration Diploma
Hunter Business School
Communications
Nassau Community College