Alexandra Lara
Marana,AZ
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
12
12
years of professional experience
Work History
Senior HR Recruiter
Afni
10.2021 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with external candidates to ensure an excellent hiring experience.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Sales Chat Agent
Afni
12.2019 - 10.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Assisted customers with order placement, product returns and order tracking.
Customer Service Representative
Afni
10.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Senior Sales Manager
Sprint
12.2011 - 10.2019
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
GED -
Marana High School
Marana, AZSkills
- Talent Acquisition
- Time Management
- Verbal and Written Communication
- Excel Spreadsheets
Timeline
Senior HR Recruiter
Afni
10.2021 - Current
Sales Chat Agent
Afni
12.2019 - 10.2021
Customer Service Representative
Afni
10.2019 - 12.2019
Senior Sales Manager
Sprint
12.2011 - 10.2019
GED -
Marana High School