Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ALEXANDRA LARA

San Antonio,TX

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using MD Land for appointment scheduling system to manage over 300 patients weekly. Organized and accurate in managing patient flow.

Overview

15
15
years of professional experience

Work History

Front Desk Coordinator

Alamo City Surgeons
11.2024 - 06.2025
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Coordinated scheduling for appointments, meetings, and events to maximize efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new staff on front desk procedures and best practices for guest interaction.
  • Oversaw inventory management of office supplies, maintaining adequate stock levels at all times.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments in computer system.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.

Medical Front Office Receptionist

YS Orthopedics
12.2010 - 06.2021
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed and filed financial documentation for accounting purposes.
  • Worked with Adjusters for Worker's Comp and private insurances.
  • Performed MRI's and EKG's
  • Assisted in Physical therapy
  • Helped with patient charts and pulled out IV's. Discharged patients.
  • Scheduled surgeries...etc

Education

High School - undefined

John F Kennedy High School
San Antonio, TX
06.1992

Skills

  • Front Desk Operations
  • Claim Verifications
  • Cleaning and Sterilizing
  • Data Entry Software
  • HIPAA Guidelines
  • Taking Client Histories
  • Legal Requirements
  • Insurance Claims
  • Medical Report Preparation
  • Call Transfers
  • Critical Thinking
  • Organization and Time Management
  • Operational Requirements
  • Preparing Treatment Rooms
  • Advising Patients
  • Clerical Support
  • Medical Recordkeeping
  • Reminder Calls
  • Office Supplies and Inventory
  • Patient Health Information Access
  • Office Management
  • Medical Records and Documentation
  • Patient Correspondence
  • Client Satisfaction
  • Referral Verification
  • Problem Resolution
  • Outpatient Procedures
  • Checking Patient Details
  • Timely Processing
  • CPT Coding
  • Patient Referral
  • Staff Leadership
  • Prescription Refills
  • Scheduling Tests and Procedures
  • Payment Scheduling and Collection
  • Medical Histories and Vital Statistics
  • Allscripts EHR
  • Documentation Review
  • Patient Interviews
  • Collecting Patient Specimens and Tests

LANGUAGES

Spanish - Professional Working

Timeline

Front Desk Coordinator

Alamo City Surgeons
11.2024 - 06.2025

Medical Front Office Receptionist

YS Orthopedics
12.2010 - 06.2021

High School - undefined

John F Kennedy High School

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ALEXANDRA LARA