Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Lauer-Ballard

Allendale,NJ

Summary

Proven leader at Dollar General with a track record of enhancing customer satisfaction and boosting sales through effective issue resolution and product promotion. Excelled in team development and store operations, demonstrating exceptional delegation abilities and customer service skills. Achieved in underscoring a results-driven approach to retail management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Key Carrier

Dollar General
12.2023 - 10.2024
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance by consistently promoting products and services to customers during transactions.
  • Assisted in training new hires, and fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Reduced losses by vigilantly monitoring inventory levels, identifying discrepancies, and taking corrective actions as needed.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Crew Member

Tropical Smoothie Café
06.2022 - 08.2022
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Crew Member

Detour Passage Market
06.2021 - 09.2021
  • Demonstrated strong multitasking abilities, without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Education

No Degree - Finance

Grand Valley State University
Allendale
05.2028

High School Diploma -

Pickford Public School
Pickford, Mi
05.2024

Skills

  • Store operations
  • Delegation Abilities
  • Store maintenance
  • Customer Service
  • Cash Handling
  • Team member development

Timeline

Key Carrier

Dollar General
12.2023 - 10.2024

Crew Member

Tropical Smoothie Café
06.2022 - 08.2022

Crew Member

Detour Passage Market
06.2021 - 09.2021

No Degree - Finance

Grand Valley State University

High School Diploma -

Pickford Public School

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Alexandra Lauer-Ballard