Alexandra Layme
Orange Park,FL
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than multiple years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Management Training, FOH, QA,BOH, Etc.
Chill's Bar & Grill
12.2021 - Current
- My responsibilities included taking orders in person or on the phone, being the main one to answer any calls at Chillis, checking the food orders, correcting any complaints/requests, restocking supplies both used at To Go and the servers, handling food at the sauce section and soup section, taking orders and payments, greeting card during curbside orders, and cleaning up the to go section before and after the end of the shift
- Even during my short time at Chillis, I was given opportunity to cross training
- The cross training was open to being a serve, hostess, and bartender however I had quickly moved during this process
- Before hand I was also training multiple people for to go.
- Certified Restaurant Trainer as I perfected personal scores and trainee scores in the past three locations.
- Corporate Trainer Pathway
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Job Experience Titles from Line Cook/Prep, Server, Food Runner, Busser, QA, Bartender, To GO Specialist, and Dishwasher
Front Desk Receptionist
Best Western
06.2018 - 05.2021
- As front desk, overnight shift, there was lots of opportunity to do independent work
- Along side with customer service, I also learned the ins and outs of front desk such as checkins/outs, making reservations, creating housekeeping lists, learning nearby events and restaurants to recommend, and documenting all customer feedback
- There was also cleaning up the lobby, and setting up breakfast.
Retirement Volunteer Work
Antebellum Grove Senior Living/ Veterans Beta Club
08.2015 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Delivery Driver Waitr and Doordash
Waitrapp Doordash
09.2018 - 03.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Barista
Barnes & Noble
12.2021 - 06.2024
- Learned all the recipes to make drinks such as lattes, frappes, iced drinks, espresso shots, and seasonal specials on top of promoting self-made drinks and ads around the store.
- Also baked and prepared from treats ,soups, and to sandwiches.
- Familiar with register and cash handling on top of retail/sales experience
- With learning the functions of the register, I also had to be updated on daily sales/deals and encourage membership promotions as well
- During the shift there was also responsibility to keep the cafe and cafe floor clean such as sweeping, mopping, cleaning up the condiment station, and changing/taking out the trash
- Put away book and cafe supplies from truck orders
- Employee Barista TRainer
- Social Media Manager and Team
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Chicken Plant
Perdue Farms, Inc.
01.2022 - 03.2022
- Ensured food safety standards were met by properly storing and handling raw chicken products.
- Contributed to a positive workplace environment through strong communication skills and teamwork.
- Reduced food waste by accurately portioning ingredients and implementing proper storage methods for unused products.
Server/Hostess/Cashier
Steak N Shake
01.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Janitorial Worker
Servicon Systems, Inc.
10.2019 - 03.2020
- At this factory and office, I had experience with janitorial work by the supervisor
- My duty was on call services, and consisted cleaning of bathrooms, trash cans, and garbage disposal
- Decided to leave the company due to health reasons during this time, and hours being mixed with Best Western (working also at the time).
Front Desk Receptionist
Quality Inn and Suites
06.2019 - 09.2019
- Would say it was the same requirements as Best Western, however in this location I was considered acting manager for a lot of duties
- Responsibilities were met and handled by the end of my shift since no one is on duty but front desk and maintained during overnight hours
- There was also housekeeping experience as far as cleaning the lobby,bathroom, and hotel laundry.
Sacred Heart Camp Counselor
Sacred Heart School and Church
06.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Teen Leader
National 4-H Council
01.2015 - 01.2018
- Developed leadership skills in peers through mentoring and coaching sessions.
- Enhanced team collaboration by organizing weekly meetings and open discussions.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Organized and facilitated youth retreats and workshops to promote personal growth and self-awareness.
- Assisted in preparing recreational materials and supplies for each activity.
- Trained staff members on conducting events and following safety procedures.
- Attended multiple State 4H competition and summer camps on top of being selected by the board as volunteered to multiple camps as a Teen Leader.
- Being voted in multiple board chairs of local 4H county club including being president for a full term.
- Hosting summer camp for Theatre arts and attending extracurricular summer clubs.
- Worked well in a team setting, providing support and guidance.
Summer Internship Theater
Wesleyan University
01.2017 - 01.2018
- Developed students'' acting skills through targeted exercises and constructive feedback, leading to increased confidence on stage.
- Expanded school''s theater offerings through proposal writing and fundraising efforts, leading to greater opportunities for student participation in the arts.
- Mentored aspiring actors by providing guidance on audition preparation, monologue selection, and industry networking opportunities.
- Increased student engagement with innovative lesson plans emphasizing collaboration and experiential learning.
Animal Caretaker
Houston Couny
08.2015 - 08.2017
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
Acting Summer Class
4h Club
06.2016 - 06.2017
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Increased student engagement with innovative lesson plans emphasizing collaboration and experiential learning.
- Developed students'' acting skills through targeted exercises and constructive feedback, leading to increased confidence on stage.
State Fair Facepainting and Booth Selling
Sacred Heart Church
09.2015 - 11.2016
- Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
- Ensured a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
- Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
- Enhanced client satisfaction by providing personalized support and assistance in various tasks.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
Education
Peach County High School
Fort Valley, GABBA - Business Ethics, Practical Math Procedures, Etc.
Pima Community College
Pima, AZ06.2024
Veterans High School
Kathleen, GA05.2017
Skills
- Small Business Owner
- Restaurant Management Trainee (FOH and BOH)
- Front Desk Experience
- Phone Etiquette
- Customer Service
- Problem Resolution
- Teamwork
- Typing
- Data Entry
- Microsoft Word
- Office Administration
- Sales
- Multi-line Phone Systems
- Heavy Lifting
- Cleaning Experience
- Laundry
- Driving
- Delivery Driver Experience
- Custodial Experience
- Computer skills
- Time Management
- Cash Handling
- Basic Math
- Food Preparation
- Recruiting
- Quality assurance
- Hotel experience
- Janitorial Cleaning
- Constant Contact
- Email marketing
- WordPress
- Load & Unload
- Office Manager Experience
- Digital Marketing
- Experience with children
- Childcare
- Fundraising
- Teaching
- Serving
- Hostess experience
- Cashiering
- Social Media Management
- Google Analytics
- Blogging
- Branding
- Positive Language And Attitude
- Acting Manager
- Home & community care
- Adobe Photoshop
- Adobe InDesign
- Video Production
- Content Creation
- Public Relations
- PPC Campaign Management
- Proofreading
- Graphic Design
- Web Design
- Adobe Illustrator
- Search Engine Optimization (SEO)
- Content Management
- Event Planning
- Photography
- Web Development
- Pet handling
- Cleaning Protocols
- Patience and Tolerance
- Animal Care
- Creativity and Innovation
- Basic Maintenance
- Teamwork and Collaboration
- Problem-Solving
- Human and Animal Safety
- Honest and Dependable
- Attention to Detail
- Dependable and Responsible
- Facilities Maintenance
- Equipment Disinfection
- Treatment Planning
- Problem Identification
- Childcare Expertise
- Childcare Regulations Knowledge
- Child Supervision
- Group Leadership
- Creative and Energetic
- Child and Adolescent Mentoring
- Program and Activity Planning
- Positive Reinforcement
- Safety Management
- Outdoor Skills
- Peer Mentoring
- Arts and Crafts
- Life Skills Development
- Cleanliness Standards
- Safe Food Handling
- Food safety Knowledge
- Hospitality Services
- Team Collaboration
- Problem-solving abilities
- Social Media Manager
- Restaurant Trainer
Certification
Driver's License
Assessments
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
- Front desk agent (hotel), Proficient, 07/01/21, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Chicken Plant
Perdue Farms, Inc.
01.2022 - 03.2022
Restaurant Management Training, FOH, QA,BOH, Etc.
Chill's Bar & Grill
12.2021 - Current
Barista
Barnes & Noble
12.2021 - 06.2024
Server/Hostess/Cashier
Steak N Shake
01.2021 - 01.2022
Janitorial Worker
Servicon Systems, Inc.
10.2019 - 03.2020
Sacred Heart Camp Counselor
Sacred Heart School and Church
06.2019 - 08.2019
Front Desk Receptionist
Quality Inn and Suites
06.2019 - 09.2019
Delivery Driver Waitr and Doordash
Waitrapp Doordash
09.2018 - 03.2021
Front Desk Receptionist
Best Western
06.2018 - 05.2021
Summer Internship Theater
Wesleyan University
01.2017 - 01.2018
Acting Summer Class
4h Club
06.2016 - 06.2017
State Fair Facepainting and Booth Selling
Sacred Heart Church
09.2015 - 11.2016
Retirement Volunteer Work
Antebellum Grove Senior Living/ Veterans Beta Club
08.2015 - 10.2017
Animal Caretaker
Houston Couny
08.2015 - 08.2017
Teen Leader
National 4-H Council
01.2015 - 01.2018
Peach County High School
BBA - Business Ethics, Practical Math Procedures, Etc.
Pima Community College
Veterans High School
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