ALEXANDRA LEHR
Murrells Inlet,SC
Summary
A dedicated, empathetic, professional with over three and half years of veterinary experience. Caring and reliable with patients and clients through communication, respectful attitude and excellent customer service. Considered hardworking, driven and a quick learner. Ready for an opportunity to give you my best
Overview
30
30
years of professional experience
Work History
Office Manager/Scheduler/Veterinary Assistant
Meyersville Veterinary Group
12.2019 - Current
- Consistently and effectively manage clients/pets of 15-20 patients a day
- Answering the phones, emails and scheduling
- Communicate with clients on the phone and when they arrive at the office to know if their are issues or concerns with their pets
- Assist with intake of pets and restrain when given vaccinations or bloodwork pulled
- Assist with helping the Dr put the pets under anesthesia when coming in for procedures
- Order medications for the office and fill medications
- Order office supplies and surgical supplies
- Made sure the office ran smoothly for the Dr and the clients were happy.
Customer Service
Call Center for Cable Company
10.2016 - 10.2017
- Taking phone calls to assist clients with their cable or modem issues
- Processed payments
- Troubleshooting
- Collection calls
- Changed programming for customers
- Managed spreadsheets for collections calls.
Office Manager
De'Omilia Plastic Surgery
01.2015 - 01.2017
- Managed the office, office staff, appointments, surgery bookings at the hospitals and consults, and calling in scripts
- Managed the billing staff, insurance inquiries, insurance approvals, and ICD-9 coding
- Assisted in consultations and in office procedures
- Followed up with patients after their procedures
- Managed the monthly bills and payroll
- Managed the relationships with the medical vendors, drug companies, and medical supply companies.
Program Manager (U.S. Channel Sales Operations)
Avaya Inc (spin off from Lucent Technolgies)
01.1998 - 01.2003
- Program Development: cowrote architecture for yearly US dealer and distributor programs, volume discounts, rebate and incentive programs
- Internal Budget Development: Worked with finance team on affordability model and assumptions for for programs
- The budgets exceeded $100M
- Provided recommendations and negotiated budget with finance and leadership team
- Relationship Management with external vendor: CCI, vendor win San Francisco who the administered the programs on behalf of Avaya
- Drafted yearly agreement with CCI, wrote statement of work, negotiated fee schedule and resource requirements
- Set up agreement between Avaya finance/treasury and CCI's bank
- Managed day to day relationship with them.
Assistant to Marketing Team/Multimedia Team/Global Channel Support Team
Lucent Technologies
01.1995 - 01.1998
- Supported over 12 staff managers and Division and District Managers
- Managed the staff's international and domestic travel arrangements and their expense vouchers
- Supported and coordinated materials for multiple conferences a year
- Managed distribution of correspondence, faxing, and conference calls
- Created detailed powerpoint presentations (used by districts mgrs, division, mgrs and VP's)
- Managed budget forecasting and tracking.
Education
Legal Secretary and Business Managment -
Somerset County Technical Institute
01.1995
High School Diploma -
West Morris Central High School
01.1993
Skills
- Attention to detail
- Clear and effective communication
- Time management/multitasking
- Care and Compassion for pets and owners
Timeline
Office Manager/Scheduler/Veterinary Assistant
Meyersville Veterinary Group
12.2019 - Current
Customer Service
Call Center for Cable Company
10.2016 - 10.2017
Office Manager
De'Omilia Plastic Surgery
01.2015 - 01.2017
Program Manager (U.S. Channel Sales Operations)
Avaya Inc (spin off from Lucent Technolgies)
01.1998 - 01.2003
Assistant to Marketing Team/Multimedia Team/Global Channel Support Team
Lucent Technologies
01.1995 - 01.1998
Legal Secretary and Business Managment -
Somerset County Technical Institute
High School Diploma -
West Morris Central High School