Alexandra Leon
Moreno Valley,CA
Summary
Dedicated, goal-driven individual with a proven track record of managing multiple tasks efficiently and delivering high-quality results. Excellent communication and interpersonal skills, with problem solving and innovation. Passionate about learning and growth, seeking to leverage my skills and experience to contribute to your team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate Banker
Chase Bank
06.2021 - 08.2023
- Provided exceptional customer service while processing deposits, withdrawals, loan payments, and check cashing.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Executed wire transfers, stop payments and account transfers.
- Reduced wait times for clients by efficiently managing teller line and prioritizing tasks.
- Balanced daily transaction reports accurately, adhering to internal controls set forth by the bank management system.
- Handled complex transactions, addressing any concerns or issues promptly and professionally.
- Maintained secure cash handling procedures to minimize discrepancies and potential losses.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Answered telephone
- Scheduled appointments when needed
- Fostered a welcoming environment by maintaining a clean, organized, and visually appealing lobby space.
Prestige Beauty Advisor
Ulta
12.2022 - 07.2023
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Kept counters and work spaces clean and neat.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card and check transactions to complete customer purchases.
Stower
Amazon
06.2020 - 01.2021
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over 100 products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Safely stacked items to maximize space within acceptable safety limits.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.
- Improved team productivity with effective communication, collaboration, and problem-solving skills.
- Maintained high level of accuracy in inventory counts, ensuring product availability for order fulfillment.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Temporary Front Desk Assistant
Cosmo Income Tax
01.2019 - 04.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple files for tax accountant .
- Maintained strict confidentiality, ensuring client data was secure and well organized.
- Reduced document processing time with streamlined organization methods.
- Acted as first point of contact and set appointments for prospective clients.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Made average of 10-20 outbound and inbound calls per day.
Education
Diploma of Merit - Esthetician
Salon Success Academy
Redlands11.2022
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06.2020
Skills
- Strong Communication Skills
- Exceptional customer service
- Organizational abilities
- Professionalism and Courtesy
- Listening and Comprehension
- Fast Learner
- Proactive
- Team work
- File Management
- Time Management
- Integrity and Discretion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- State board License
- Esthetician Certificate
- Make-up disgnory
- Dermalogica Partnership School Certificate of Completion
- Ged/High School Diploma
- Honors Certificate
Timeline
Prestige Beauty Advisor
Ulta
12.2022 - 07.2023
Associate Banker
Chase Bank
06.2021 - 08.2023
Stower
Amazon
06.2020 - 01.2021
Temporary Front Desk Assistant
Cosmo Income Tax
01.2019 - 04.2019
Diploma of Merit - Esthetician
Salon Success Academy
High School Diploma -
Arroyo Valley High School