Alexandra Liguori
Scranton,PA
Summary
Reliable and hardworking customer service professional with demonstrated skills in fast-paced settings. Knowledgeable about data entry, payment processing, and sustaining satisfactory relationships with customers. Well-organized, proactive and detail-oriented.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant 3
PPL Electric Utilities
Scranton, PA
02.2022 - Current
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Provided comprehensive customer support on payment assistance/agreements, billing, energy education, contractor services/new construction, and account management.
Merchandise Associate
Target
Dickson City, PA
07.2021 - 02.2022
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Advertising Sales Representative
Citizens Voice Newspaper
Wilkes-Barre, PA
- Generated leads through cold calling, emails, direct mailings.
- Created presentations outlining product features and benefits to potential customers.
- Collaborated with creative teams on ad design concepts that meet client objectives.
Circulation Customer Service Representative
Citizens Voice Newspaper
Wilkes-Barre, PA
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Kutztown University of Pennsylvania
Kutztown, PAUniversity of Kingston
Kingston Upon Thames, UKSkills
- Customer Consultation
- Data Entry
- MS Office
- Payment Processing
- Technical Support
- Account Management
- De-Escalation Techniques
- Documentation And Reporting
Timeline
Customer Service Assistant 3
PPL Electric Utilities
02.2022 - Current
Merchandise Associate
Target
07.2021 - 02.2022
Advertising Sales Representative
Citizens Voice Newspaper
Circulation Customer Service Representative
Citizens Voice Newspaper
Kutztown University of Pennsylvania
University of Kingston
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