Compassionate, understanding, organized, and energetic. Experienced in customer service, in particular, working with the aging and disabled community.
Overview
12
12
years of professional experience
Work History
Sales Liaison
Sholom Alliance
05.2022 - Current
Community Liaison for Shaller Family Sholom East
Work closely with families and potential residents and patients of homecare and hospice.
Provide tours and extensive information about services.
Extensive outreach/sales calls with potential referral sources.
Use of CRM's and appropriate follow-up.
Real Estate Agent (Seniors Real Estate Specialist)
Grey Duck Properties
03.2019 - Current
Assisting clients buy and sell residential properties
Server
La Grolla
08.2017 - Current
Scheduling Coordinator
Caring Professionals Home Care
09.2015 - 08.2017
Scheduled 100+ PCA and 300+ clients; Recruited, interviewed, and (assisted) in training
employees ; Organized weekly orientation, and yearly training; Helped organize staffing &
outreach
Organized and attended marketing and recruiting events
Front desk coordinator as
well: assisted clients and employees upon arrival.
Activity Director & Volunteer Coordinator
The Fountains at Hosanna
05.2013 - 07.2015
Created two monthly calendars; Recruited, interviewed, hired specialty therapists, religious
leaders, physical trainers, and performers; Managed volunteer department (100+ volunteers);
Developed, organized and executed daily activities and outings
Coordinated with attached
church with events and youth volunteer programs
Coordinated visits with local non-profits
Assisted with apartment tours on weekends when marketer was not available.
Education
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MN
06-2013
High School Diploma -
Highland Park Senior High
Saint Paul, MN.
2000
Skills
Responsive To New Challenges
Client Communication Proficiency
Contract Preparation
Customer Relationship Management
Strong Interpersonal Skills
Understanding of Fair Housing Compliance
CRM Tracking
Collaborative Relationship Management
Respectful Communication Skills
Convalescence Support
Effective Time Management
Employee Supervision
HIPAA Guidelines
Patient Advocacy
Comprehensive Care Coordination
Cultural Competence
Compliance with Recordkeeping Standards
Senior Care Proficiency
Effective Decision-Making in High-Stress Environments
Effective Listening
Timeline
Sales Liaison
Sholom Alliance
05.2022 - Current
Real Estate Agent (Seniors Real Estate Specialist)
Support Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral CenterSupport Team Manager-Animal Emergency Vet Clinic at Animal Emergency and Referral Center