Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Lilja

Saint Paul,MN

Summary

Compassionate, understanding, organized, and energetic. Experienced in customer service, in particular, working with the aging and disabled community.

Overview

12
12
years of professional experience

Work History

Sales Liaison

Sholom Alliance
05.2022 - Current

Community Liaison for Shaller Family Sholom East

  • Work closely with families and potential residents and patients of homecare and hospice.
  • Provide tours and extensive information about services.
  • Extensive outreach/sales calls with potential referral sources.
  • Use of CRM's and appropriate follow-up.

Real Estate Agent (Seniors Real Estate Specialist)

Grey Duck Properties
03.2019 - Current
  • Assisting clients buy and sell residential properties

Server

La Grolla
08.2017 - Current

Scheduling Coordinator

Caring Professionals Home Care
09.2015 - 08.2017
  • Scheduled 100+ PCA and 300+ clients; Recruited, interviewed, and (assisted) in training employees ; Organized weekly orientation, and yearly training; Helped organize staffing & outreach
  • Organized and attended marketing and recruiting events
  • Front desk coordinator as well: assisted clients and employees upon arrival.

Activity Director & Volunteer Coordinator

The Fountains at Hosanna
05.2013 - 07.2015
  • Created two monthly calendars; Recruited, interviewed, hired specialty therapists, religious leaders, physical trainers, and performers; Managed volunteer department (100+ volunteers);
  • Developed, organized and executed daily activities and outings
  • Coordinated with attached church with events and youth volunteer programs
  • Coordinated visits with local non-profits
  • Assisted with apartment tours on weekends when marketer was not available.

Education

Bachelor of Science - Human Services

Metropolitan State University
Saint Paul, MN
06-2013

High School Diploma -

Highland Park Senior High
Saint Paul, MN.
2000

Skills

  • Responsive To New Challenges
  • Client Communication Proficiency
  • Contract Preparation
  • Customer Relationship Management
  • Strong Interpersonal Skills
  • Understanding of Fair Housing Compliance
  • CRM Tracking
  • Collaborative Relationship Management
  • Respectful Communication Skills
  • Convalescence Support
  • Effective Time Management
  • Employee Supervision
  • HIPAA Guidelines
  • Patient Advocacy
  • Comprehensive Care Coordination
  • Cultural Competence
  • Compliance with Recordkeeping Standards
  • Senior Care Proficiency
  • Effective Decision-Making in High-Stress Environments
  • Effective Listening

Timeline

Sales Liaison

Sholom Alliance
05.2022 - Current

Real Estate Agent (Seniors Real Estate Specialist)

Grey Duck Properties
03.2019 - Current

Server

La Grolla
08.2017 - Current

Scheduling Coordinator

Caring Professionals Home Care
09.2015 - 08.2017

Activity Director & Volunteer Coordinator

The Fountains at Hosanna
05.2013 - 07.2015

Bachelor of Science - Human Services

Metropolitan State University

High School Diploma -

Highland Park Senior High
Alexandra Lilja