Alexandra Lobo
Raleigh,NC
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
7
7
years of professional experience
Work History
Starbucks Barista Trainer
Starbucks
02.2022 - Current
- I help ring customers up
- Create customer connections while making drinks
- Make sure that the customers have everything that they need
- Greeting them when they walk in and saying thank you to every customer as they leave.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Barista
Starbucks, Barista
08.2019 - 02.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Customer Service Representative
Open Desk, Inc.
08.2020 - 03.2021
- While working at Open Desk
- I worked on the medical side dealing with workers compensation
- Everyone was given a case about a client and I needed to do research to see if I could find dates that they were either hospitalized/why they were hospitalized or if they had appointments at another facility
- We would call different hospitals, urgent cares, and clinics on behalf of different insurance companies to find this information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Front Desk Clerk
Planet Fitness
02.2019 - 08.2020
- While working as a Front Desk Clerk
- I check in gym members, give detailed tours to potential members
- I also cancel memberships, clean in detail such as lifting up tread mills, the arc trainers, and also deep cleaning the other equipment that we have including detailing the bathroom and locker room as well
- At Planet Fitness we have multiple tanning beds, and before anyone can tan they need to fill out a Tanning Waiver, so we can have it on file to cover ourselves just incase of anything
- We set the tanning beds as well according to their skin type the first time, and then after that they can tan for as long as they would like.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
AT&T Sales Representative
AT&T
03.2017 - 02.2019
- While working at AT&T I greeted customers as soon as they walked through the door, and helped them set up phone, internet, and tv service
- I also, found products/services that fit THEIR needs while saving them money at the same time.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Knightdale High School
Knightdale, NCSkills
- Front Desk
- Customer Service
- Cleaning Experience
- Typing
- Communication skills
- Phone etiquette
- Retail sales
- Sales
- Cash register
- Guest services
Additional Information
Hello my name is Alexandra Lobo. I have years of customer service experience and also retail
experience as well. I am a hard and dedicated worker. I always give 100% in anything and everything
that I do while working for a company. I believe in never settling for less and to always shoot for the
stars. I am very creative and always try to come up with new ways to improve sales, customer traffic,
etc. I am always on time and leave my personal life at home to stay focused while working. I would be
an asset to your company! Thank you
Timeline
Starbucks Barista Trainer
Starbucks
02.2022 - Current
Customer Service Representative
Open Desk, Inc.
08.2020 - 03.2021
Barista
Starbucks, Barista
08.2019 - 02.2022
Front Desk Clerk
Planet Fitness
02.2019 - 08.2020
AT&T Sales Representative
AT&T
03.2017 - 02.2019
Knightdale High School