Alexandra Locher
Havana,IL
Summary
Motivated professional equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Patient Account Supervisor
Orthopedic Center of Illinois
10.2017 - Current
- Managed diverse and complex medical billing issues, ensuring timely resolution to maintain positive relationships with patients and providers alike.
- Collaborated with interdisciplinary teams to improve overall patient care coordination and satisfaction.
- Promoted a culture of teamwork within the department, fostering collaboration among staff members while managing competing priorities effectively.
- Monitored key performance indicators to ensure continuous improvement in the Patient Account department.
- Optimized workflow processes for increased departmental efficiency, enhancing staff productivity in managing patient accounts.
- Ensured timely payments from patients by effectively communicating payment options and financial assistance programs.
- Provided exceptional customer service, addressing all patient inquiries with professionalism and empathy.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Posted payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Oversaw daily operations of the Patient Account team, monitoring workload distribution and providing guidance as needed.
PATIENT ACCESS SPECIALIST
Memorial Health
03.2017 - 10.2017
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Prepared patient identification band and completed admissions papers.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
OFFICE MANAGER
Familia Dental
07.2016 - 03.2017
- Managed day-to-day practice efficiencies, patient distribution, appropriate staff management and compliance to health regulations and requirements
- Displayed strength in decision making and critical thinking to manage daily functions of the office
- Accurately maintained detailed patient records in a fast-paced environment, while upholding the highest level of confidentiality, as outlined by HIPPA
- Consistently coached staff to exceptional levels of patient care and sensitivity, while motivating my team to reach daily and monthly goals.
- Assisted in recruitment processes, conducting interviews and onboarding new employees to promote seamless integration into the team dynamic.
Education
Bachelor of Science - Health Service Management
Western Illinois University
Macomb, IL12.2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Service
- Effective Communication
- Multitasking
- Reliability
- Adaptability
- Professionalism
References
Available upon request
Timeline
Patient Account Supervisor
Orthopedic Center of Illinois
10.2017 - Current
PATIENT ACCESS SPECIALIST
Memorial Health
03.2017 - 10.2017
OFFICE MANAGER
Familia Dental
07.2016 - 03.2017
Bachelor of Science - Health Service Management
Western Illinois University
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