Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

ALEXANDRA LONGYEAR

Chicago,IL

Summary

With a strong background in luxury sales, education, relationship building, and customer experience, I bring a wealth of expertise to any team. My ability to effectively manage, lead, and motivate teams consistently results in increased productivity and sales figures. I possess a keen eye for visual merchandising and attention to detail, ensuring a seamless delivery of sales, education, and brand experience. Additionally, my experience in managing effective multi-departmental budgets and executing successful events showcases my excellent organizational skills. I have cultivated deep relationships with coworkers, retail partners, staffing, and other brand partners, while also excelling in recruiting and planning for new and existing accounts. Hardworking and passionate, I am eager to represent your company.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Contract Freelance Sales and Education

Amouage Americas, Dolce & Gabbana Fragrances
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Manage time efficiently in order to complete all education and event execution within deadlines.
  • Organized and detail-oriented with a strong work ethic, eye for visuals, and impressive sales.
  • Demonstrates respect, friendliness and willingness to help wherever needed.

Retail Sales and Education Executive

Nutrafol
01.2024 - 05.2024
  • Opened the Retail division for this market.
  • Managed 19 Sephora accounts (17 new, 2 existing) throughout IL, IN, MI, and MO.
  • Delivered and tracked consistent education to inspire associates, build brand awareness, retain product knowledge, and grow client base.
  • Communicated and executed permanent and outpost visual merchandising and stock pushes.
  • Designed and led weekly in-store events.
  • Managed an effective travel budget.
  • Analyzed sales data to determine call cycle, event scheduling, and continued goals.
  • Consistent increase in WOW trend for new stores, with existing stores near doubling LY.

*This position and others eliminated due to budget constraints and unforeseen new store openings.

Sales and Education Manager, Central States

Diptyque
03.2021 - 11.2023
  • Managed all sales and distribution across AZ, CO, IL, IN, MA, MI, MN, NV, OH, TX, and UT for Bluemercury, Bloomingdale's Neiman Marcus, Nordstrom, And Saks Fifth Avenue.
  • Promoted from Midwest to Central States after 9 months to oversee a $5.5M regional budget.
  • Delivered and inspired communication of brand history, vision, and storytelling to associates and customers.
  • Planned, coordinated, and executed educational and sales events such as Regional and Independent Trainings, Beauty Trend Shows, and Master Classes.
  • Effectively managed educational, sales, event, freelance scheduling, and extensive travel budgets and prepared monthly reports.
  • Recruited, hired, and trained top talent.
  • Reported and analyzed data to develop plans to meet and exceed sales budgets and education needs.
  • Worked with multiple departments to plan and execute international design and visual merchandising standards.
  • Planned and facilitated tours and meetings with International CEO, President, Vice Presidents, Account Managers, and Board of Directors.
  • Built, managed and maintained relationships at all levels, from clients and in-store associates to Store and Regional Management and National Beauty Directors.
  • Utilized volume and product reporting software to prepare multiple sell-through reports, manage inventory, and identify trends to compare against previous product collections and launches in order to exceed sales goals.
  • Came in 10% over regional sales plan for 2021 against LLY.

Business Manager

Nordstrom
10.2010 - 03.2021
  • Management positions held (totaling 10+ years) were Women's Fragrance, Diptyque, Hair and Skincare, Fresh, Shiseido, and Yves Saint Laurent.
  • Frequently assigned Department Manager in Charge to facilitate store opening and closing and field customer issues.
  • Managed and educated teams of 1 and up to 8 to launch new product collections and deliver sales and event goals.
  • Facilitated and delegated logistic responsibilities, such as inventory scanning, reporting concerns and orders to the Seattle buying team, and stock checks.
  • Executed and oversaw all merchandising changes and permanent fixture setup.
  • Facilitated trainings for sales development, multi-channel auxiliary selling, customer experience, and continuing product knowledge.
  • Opened Diptyque in the Michigan market (2012) and built a strong client base that still exists today.
  • Consistently beat department, store, and regional sales trends with low product return rate.
  • Exceeded all event goals with increases at or above 10%.
  • Maintained status as a top volume salesperson with an annual volume of up to $600K.
  • Awarded honors for excellent customer service and client acquisition and retention for many consecutive years.

Regional Sales Manager

Kate Somerville Skincare
05.2018 - 01.2019
  • Managed accounts in MI, MN, MO, and OH for Nordstrom and Sephora.
  • Analyzed sales reporting to deliver and execute goals for individual and retailer accounts and full regional territory as assigned.
  • Monitored sales trends and inventory levels and identified and shared opportunities for growth.
  • Delivered and supported new launch and continuing core product education.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Hired, managed, and trained freelance staff and related budget.
  • Spoke at regional Beauty Trend Shows.
  • Planned and helped execute store-level events.
  • Booked and facilitated facial spa monthly appointments at each account.

*Position was eliminated due to company restructure, initiating my return to Nordstrom.

Education

Bachelor of Arts - English, Psychology

Wayne State University
Detroit, MI

Skills

  • Sales Expertise
  • Sales Metrics Analysis
  • Sales Strategy Development and Implementation
  • Customer Engagement
  • Sales Team Leadership
  • Retail Operations and Inventory Management
  • Training, Coaching, and Mentoring
  • Visual and Product Merchandising

Awards

  • Customer Trip Honors, Nordstrom, Top of the company for customers who have shopped 3+ and 10+ times
  • Gold Pacesetter, Nordstrom, Top sales and relationships honor - Three consecutive years

Certification

  • Certified Fragrance Sales Specialist, The Fragrance Foundation - 2012

Timeline

Contract Freelance Sales and Education

Amouage Americas, Dolce & Gabbana Fragrances
05.2024 - Current

Retail Sales and Education Executive

Nutrafol
01.2024 - 05.2024

Sales and Education Manager, Central States

Diptyque
03.2021 - 11.2023

Regional Sales Manager

Kate Somerville Skincare
05.2018 - 01.2019

Business Manager

Nordstrom
10.2010 - 03.2021

Bachelor of Arts - English, Psychology

Wayne State University
  • Certified Fragrance Sales Specialist, The Fragrance Foundation - 2012
ALEXANDRA LONGYEAR