Alexandra Lopez
Hesperia,CA
Summary
With a proven track record at Service Masters Inc, I excel in floor maintenance and customer satisfaction, enhancing cleanliness and client relations. Leveraging dusting and effective communication skills, I've significantly improved environments and experiences, demonstrating a commitment to excellence and a knack for exceeding expectations. I am also bilingual in Spanish and English i am a fast learner who works well with others. I have integrity and treat others as i would like to be treated.
Overview
24
24
years of professional experience
Work History
Commercial Janitorial Cleaner
Service Masters Inc
Hesperia, CA
06.2022 - 07.2023
- Cleaned and disinfected laboratory equipment.
- Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
- Maintained an organized workspace free from clutter and debris.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Serviced, cleaned and restocked restrooms.
- Provided assistance with special projects such as window washing or deep cleaning tasks.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Customer Service Representative
Verizon Wireless
Apple Valley, CA
10.2007 - 03.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed positive relationships with customers through friendly interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Taught weekly beginners' classes to customers with their cell phone products.
Community Trainer for Mentally Disabled Adults
Innovative Business Partnership
Victorville, CA
09.2002 - 10.2007
- Adapted teaching methods according to the needs of individual learners or groups.
- Picked up Clients from their homes and transported them to facility .
- Took them to their jobs where they worked 3 days a week at Pizza Hut.
- Did monthly reports on their progress and goals that they had to meet each month.
- Took them out into the community where they did their banking, laundry, and shopping for their needs, such as hygiene products.
- Participated in classes such as Music class, Dance class cooking class and took them to the local library once a week.
- Drove them home after each day. Kept track of mileage since i drove my own car.
Waitress
Pizza Hut
Victorville, CA
03.1999 - 08.2007
- Organized take-out orders efficiently according to customer requests.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Took orders for food and drinks and delivered them to guests.
- Presented menus and answered questions regarding items.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Bussed tables as needed during peak hours.
Customer Service Cashier
Gottschalks Department Store
Victorville, CA
01.2001 - 09.2003
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Processed customer payments quickly and returned exact change and receipts.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Victor Valley High School
Victorville, CA06-1999
Skills
- Dusting surfaces
- Window washing
- Polishing fixtures
- Floor maintenance
- Restroom maintenance
- Sanitization techniques
Timeline
Commercial Janitorial Cleaner
Service Masters Inc
06.2022 - 07.2023
Customer Service Representative
Verizon Wireless
10.2007 - 03.2017
Community Trainer for Mentally Disabled Adults
Innovative Business Partnership
09.2002 - 10.2007
Customer Service Cashier
Gottschalks Department Store
01.2001 - 09.2003
Waitress
Pizza Hut
03.1999 - 08.2007
High School Diploma -
Victor Valley High School