Hi, I’m
Alexandra Lorenzano
United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand with proven expertise in operations, training, and financial success. Areas of expertise include Openings, Management Development, Training, Catering, Sales, Employee Relations, Human Resources, Food Preparation, Hospitality, and Event Management.
Overview
10
years of professional experience
Work History
Streetlight VenturesBoston, MA
Vice President Operations
04.2022 - Current
Job overview
- Develop and implement model of operational excellence yielding highest levels of guest satisfaction, brand identity and profit maximization for multiple restaurant groups owned or operated by Streetlight
- Create vision and strategic growth plan for each Streetlight Restaurant group that aligns with company's overall objectives
- Partner at a strategic and operational level with marketing and operations teams within the restaurants to ensure brand awareness and effective tactics in place to increase revenues and market penetration
- Act as inspirational and motivational leader that models the culture and brand, while applying a continuous improvement philosophy
- Present creative and market driven menu items and concepts to ensure brand and operations are kept "fresh" and on the leading edge of industry standards, direction and trends
- Effectively recruit, hire, train and develop appropriate talent who will embrace the culture, brand and service delivery expectations
- Negotiate with vendors as needed to ensure consistency of product, service, pricing and presentation
- Provide inspiration, insight and direction to restaurant management and staff in a manner that creates an enthusiastic group of brand and company promoters
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- Coordinate development, implementation and interpretation of policies, operating procedures, training programs, directives, menus, service standards and other guidelines
- Interact effectively at all levels of the organization as well as with community and civic leaders as needed to drive brand initiatives and create positive partnerships
- Deliver on-site support and guidance to restaurants, to include working shifts, to better understand and assist in solving operational challenges and opportunities
- Research and make recommendations on potential new markets with goal of expanding the the brand footprint.
US Foods
Restaurant Operations Consultant
01.2020 - 04.2022
Job overview
- Utilized my experience and knowledge to help optimize sales force understanding of restaurant operations and solutions while helping their customers grow their businesses
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Developed written documents and reports related to programs and operations.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- My expertise is to meet with restaurateur to understand their operation and pain point then to develop customized and targeted solutions
- Key Accomplishments:
- Spearheaded national and local SEO training, including national webinars and backup materials
- Optimized over 300 restaurants and local SEO strategy
- Transitioned hundreds of customers to US Foods technology
- Covered Massachusetts, New Hampshire and Maine during COVID lockdown
- Conducted over 800 ROC consultations in one year
- Consistently created and deployed hands-on technical training to small groups
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
AL Restaurant Operations Group
Head of Operations
12.2012 - 04.2022
Job overview
- Worked alongside the team at Speakeasy Group and other Chefs and owners to facilitate the success of their restaurants
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- In both new and existing chef-driven restaurants ranging from $2 Million to $5 Million Page 2 of 4
- Involved in all aspects from financing, contracts, designs, licensing, hiring, training, operational opening and management of F&B operations
- Ensured the financial success in day-to-day and long-term operations after restaurant openings
- Collaborated with owners, management and chefs to create company standards, values and manuals
- Developed plans and tools to create a culture that ensured the goals of the owners were reflected in the attitude and goals of the employees, creating a true team atmosphere and brand excitement
- Negotiated pricing and discounts as a corporate "group" with vendors
- Facilitated training while working through first month budgets and adjustments
- Worked as a support team for GMs and Chefs in daily operations as needed (Reason for leaving: Completed last contract position and wanted to be part of a strong team with development potential)
New England Craft Restaurant Concepts
Head of Operations
12.2017 - 06.2018
Job overview
- Involved in all aspects from development, vendor contracts, creating menu, developing recipes, licensing, hiring of staff, training, writing manuals and creating SOP’s and management of daily operations in 6 concepts- 3 fast casual, 2 full service, and a beer garden
- Ensured the financial success in day-to-day and long-term operations after restaurant openings
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
Barrel House American Bar
General Manager
09.2013 - 05.2015
Job overview
- Handled all day to day operations, including numbers, staffing, training, scheduling, business development, event coordination, vendor relations, and guest relations for a successful French/American restaurant
- Developed and grew a complex classic cocktail program with over 80 whiskeys, 70 beers, and 112 wines as well as a high-end dessert wine, and digestive/aperitif list
- Responsible for all social media and event coordination, as well as competition events like the Bridge and Tunnel Competition Page 3 of 4
- Took a food cost of 64% down to 29% and put 70% revenue to the bottom line while increasing the guest experience, service guidelines and quality of service
- Responsible for company budgets and holding operational costs within set limits to ensure profitability
- Performed staff training, motivation, and mentoring, contributing to employee retention and growth
- Pushed brand recognition by implementing marketing, event and branding strategies, as well utilizing BostonChefs and trade competitions to promote the restaurant brand into the Boston market
Education
Austin Prepartory SchoolReading
High School Diploma
05.1994
Skills
- Budgets
- Customer Service
- Team Building
- Conflict and Complaint Resolution
- Search Engine Optimization (SEO)
- Vendor Contracts
- Operational Efficiency
- Employee Coaching and Motivation
- Reporting and Analysis
- Workshop Development and Supervision
- Project Management
- Business Development
- Customer Experience Management
Timeline
Vice President Operations
Streetlight Ventures
04.2022 - Current
Restaurant Operations Consultant
US Foods
01.2020 - 04.2022
Head of Operations
New England Craft Restaurant Concepts
12.2017 - 06.2018
General Manager
Barrel House American Bar
09.2013 - 05.2015
Head of Operations
AL Restaurant Operations Group
12.2012 - 04.2022
Austin Prepartory School
High School Diploma
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