ALEXANDRA LOVE
Shark Club Sports Bar & Grill
Frisco,USA
13
years of professional experience
Highly motivated professional experienced in customer service and administrative support. Delivered exceptional service and maintained high levels of customer satisfaction while effectively managing multiple responsibilities and prioritizing tasks. Focused on utilizing strong organizational and communication skills to enhance office operations and contribute to team success.
Work History
Energy Analyst/Revenue Protection Officer
1 Year 7 Months- Delivered exceptional customer service, enhancing customer satisfaction and fostering retention.
- Assist the pricing team with the RFP process: Initiation, analysis, final work product and quality control
- Manage the day-to-day workflow associated with Prudential Energy’s front-end software. Involves onboarding, maintaining, auditing and tracking performance.
- Analyzed UPG Energy front-end software and identified inefficiencies and areas for improvement. Collaborated with internal team and 3rd party development partners to improve data accuracy and usability.
- Proactively communicate across team, to manage project progress and meet deadlines.
- Ensured data accuracy across all workflow processes.
- Displayed an outgoing, friendly personality to develop positive customer relations
Service Quality Manager
12 Years 7 Months- Managed team, monitored quality metrics and adherence, and coached team daily on delivering exceptional customer experiences within established guidelines and policies
- Managed team of employees, monitoring quality metrics and adherence, and coached team members daily on providing the best customer experience possible, following established guidelines and policies
- Directed staff training at new branch locations, ensuring employees maintained exceptional service standards, promoting customer satisfaction through effective communication and organization
- Created and led training programs in support of launching 10+ new branch locations throughout Canada and USA, for training of newly hired employees on company procedures, guidelines, and customer service related tasks and skills
- Created and led training programs for 10+ new branch locations across Canada and USA, focusing on onboarding new employees in company procedures and customer service standards
- Directed training at new branch locations to ensure employees upheld service standards, enhancing customer satisfaction through effective communication and organization
Education
- Property and Casualty Insurance
- Online Program
- Currently Enrolled
Graduated 2008
Skills
Adaptability and integrity
Verbal and interpersonal communication
Customer-focused attitude
Extremely proficient with Call Center procedures
phone etiquette and relaying information to customers in a proficient and respectful manner.
Call center operations
Retail and hospitality experience
Experienced Data Entry skillset
with the ability to type up to 80wpm with precision and multi-tasking depending on work-related procedures.
Microsoft Office proficiency
Task prioritization
Project timeline management
Project management
Customer service
Timeline
Energy Analyst/Revenue Protection Officer
United Power Group
01.2025 - CurrentRead More
Service Quality Manager
Shark Club Sports Bar & Grill
01.2014 - CurrentRead More
East Northumberland Secondary School
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Kaplan Financial
from Property and Casualty Insurance
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