Alexandra Lovell
Columbus
Summary
Dynamic professional with proven expertise in customer engagement and financial records oversight, honed at Helzberg Diamonds and G&J Pepsi-Cola Bottlers, Inc. Excelled in upselling and fostering client relationships, enhancing store revenue. Skilled in teamwork and meticulous cash handling, consistently delivering top-notch service and operational accuracy.
Overview
5
5
years of professional experience
Work History
Sales Associate
Helzberg Diamonds
08.2020 - Current
- Organized jewelry cases and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
Accounting Clerk
G&J Pepsi-Cola Bottlers, Inc
10.2019 - Current
- Input high volume of monthly invoices with consistent accuracy.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Maintained accounting records utilizing in-house and client systems.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Education
High School Diploma -
Clovis High School
Clovis, CA06-2002
Skills
- Upselling
- Retail loss prevention
- Retail merchandising expertise
- Cash register operation
- Financial records oversight
- Cash handling
- New cashier training
- Customer engagement
- Reliable and punctual
- Product recommendations
- Verbal/written communication
- Teamwork and collaboration
Timeline
Sales Associate
Helzberg Diamonds
08.2020 - Current
Accounting Clerk
G&J Pepsi-Cola Bottlers, Inc
10.2019 - Current
High School Diploma -
Clovis High School
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